R&D Associate Project Specialist - Vendor Enablement & Resolution

Job title: R&D Associate Project Specialist - Vendor Enablement & Resolution

Location: Hyderabad

About the job

Our Team:

Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions​.

Main responsibilities:

The overall purpose and main responsibilities are listed below:

Operational Support & Issue Triage

Provide first-line support for vendor-related inquiries, following established procedures to resolve routine issues.

Assist in troubleshooting basic issues within enterprise systems like Coupa, SHIFT, and Salesforce.

Accurately log all incoming requests and issues, ensuring all necessary information is captured.

Escalate complex or non-standard issues to the Project Specialist or Manager for resolution.

Process Adherence & Documentation Support

Follow established SOPs and work instructions to execute tasks related to the vendor enablement lifecycle.

Assist in maintaining process documentation, ensuring guides and work instructions are up-to-date with minor changes.

Support the team by helping to prepare materials for process improvement workshops or meetings.

Assist in tracking operational metrics by collecting and inputting data into dashboards and reports.

Stakeholder & Vendor Communication

Serve as an initial point of contact for basic inquiries, guiding stakeholders to the correct resources or FAQs.

Assist in communicating status updates to internal requesters regarding their vendor setup or payment inquiries.

Provide timely and professional follow-up on routine, open cases.

Issue & Data Management Support

Perform initial triage of vendor inquiries from the shared mailbox or intake form, assigning them based on predefined criteria.

Log and track issues, ensuring case records are kept current.

Perform routine data entry and data cleansing tasks to support vendor master data accuracy.

Assist in auditing vendor records for completeness and flagging discrepancies for review by the team.

Training & Team Support

Assist in preparing and organizing training materials, job aids, and FAQs.

Help schedule training sessions and workshops for internal stakeholders.

Provide general administrative and operational support to the Vendor Enablement & Resolution team as needed.

About you

Experience:Experience or a strong interest in an operational, coordination, or customer support role. A bachelor's degree in business, finance, or a related field is preferred.

Soft skills: Excellent organizational skills, high attention to detail, strong written and verbal communication, a proactive and collaborative attitude, and an eagerness to learn.

Technical Skills: Familiarity with Microsoft Office (Word, Excel, Outlook).

Education: Bachelor’s degree in Business, Communications, or a related field.

Languages: English (fluent).