Customer Care Specialist

JOB PURPOSE: This position is responsible for:

• Data analysis (free of charge by quantity)
• Data analysis (Cash discount by Value)
• Invoicing & Delivery
• SI invoices recognition & Returns follow-up
• Products changes & New launches follow-up
• Verify Sanofi invoices on Tax portal.
• Sales In, Under Transit, Daily Coverage, ROR & SISO Report issuance

KEY RESPONSIBILITIES AND TASKS:

Data analysis (free of charge by quantity)

• Receive the claims of bonus received from each distributor
• Verify the data by selecting a sample of invoices for each distributor
• Revise the samples when received (per distributors)
• Revising each invoice according to our bonus policies
• Make sales order bonus after revision for each distributor & send it to our colleagues who are responsible for order entry
• Follow-up bonus invoices to be sure it’s right
• Make double a check between sales order bonus, invoice sent to the distributors and claim comes from the distributors, in monthly statement for each distributor for possible tracking items remaining for implementation
• For FOC back orders, check the availability regularly to reimburse the customers
• Be sure that all the distributors received their bonus
• Document and archive all set of proofing docs regarding FOC for each sales transaction for audit purpose either internally by internal controls or external during tax reviews

Data analysis (Cash discount by Value)

• Revising each invoice according to our cash discount policies and revising any offer monthly with sales data details for each distributor 
• Receive the claims of Cash discount from each distributor.
• Verify the data by selecting a sample of invoices for each distributor
• Revise the samples when received (per distributors).
• Revising each invoice according to our Cash discount policies.
• Follow-up Cash discount settlement with CI2C to be sure it’s right.
• Be sure that all the distributors received their Cash discount timely
• Document and archive all set of proofing docs for each sales transaction for audit purpose either internally by internal controls or external during tax reviews

Invoicing & Delivery

• Responsible for all activities related to (Invoicing & delivery) to meet expectations of customers with the strategy, country regulations and Sanofi procedures.
• Ensures distribution flow, and particularly product shipment, administration flow as invoicing, and needed documents, and all information required by customer to guarantee the product delivery on due time. In case of any issue or concern, He is the focal point to solve the issue and release the product on the shortest time.
• Managing all deliveries schedule /customer either for retail or tender business
• Responds positively to solve delivery problems arising from customers in coordination with field forces & KAMs
• Managing 3PL project requirements (Shipment and delivery dates, no of trucks, load ability and revising3PL invoices /customer / each month)
• Document and archive all set of proofing docs for each deliveries for audit purpose either internally by internal controls or external during tax reviews
• Synchronize the work execution of the orders with logistics team, warehouse, and the transportation to secure timely delivery of the goods and avoid any delay penalties that might be applied by customers spec. in tender business
• Review the credit status of each customer with credit team and raise any alerts for delay, follow up on any pending payments for collection to facilitate the order processing

SI invoices recognition & Returns follow-up

• Revise all invoices physically & matching it with SAP SI to ensure all invoices recognition
• Send it on waves to CI2C partners to be revised
• Revising all returns claims vs invoices to ensure that al returns are reflected on SAP
• Follow up closely with the DC team on order delivery to assure that we record the sales in the designated time for revenue recognition and target achievement
• Document and archive all set of proofing docs for each sales transaction for audit purpose either internally by internal controls or external during tax reviews
• Review all returns claims and challenge back to reduce retunes originally
• Proactively work on near expiry products that we currently have in warehouse to avoid destructions and consequently improve our financials

Products changes & New launches follow-up

• Revise all new prices /SKU to be implemented accurately on SAP to ensure right invoices
• Follow-up GIMIDs changes as well /SKU which may include price, pack size, pallet size and new shape
• New launch follow-up with business partners internally & externally to assure smooth start for new products
• Special delivery plan for new launch product in line with business owner strategy

Upload Sanofi invoices on Tax portal

• Revise all new Invoices & upload it on Tax portal on daily basis
• Verify all the uploaded invoices vs the actual
• If there is invalid invoice, he should know the reason to solve it & to proactively inhibit its occurrence 

Sales In & SISO Report issuance

• Extract SI data from CEP
• Share the sales data with Sanofi internal stakeholders
• Compare these data vs communicated Budgets & FCST
• Doing Reason of Return reason code analysis
• SISO report issuance on monthly basis  

Others

• Perform other duties as assigned.
• Respect of company’s values, code of ethics and social charter.
• Respect of personal data protection charter.
• Responsible for applying the HSE related requirements for the company in all related working procedures.

JOB-HOLDER ENTRY REQUIREMENTS:

Education: Bachelor's degree  

Related Experience: 3 years of experience

Experience in Sales / Supply Chain / Finance

Computer skills

Good knowledge of the company products

Excellent command of English Language.

Play To Win Behaviors:

• Stretch to go beyond the level we have operated at up until now

• Take actions instead of waiting to be told what to do

• Act in the interest of our patients and customers

• Put the interests of the organization ahead of my own or those of our team

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN videoand check out our Diversity Equity and Inclusion actions at sanofi.com!