Customer Engagement Lead Immunology Finland
Espoo, Finland Permanent Posted on Feb. 27, 2025 Closing on Mar. 27, 2025Job title: Customer Engagement Lead Immunology Finland
- Location: Finland
- Job type: Permanent, Full time
- <30% domestic & international travel
- Main work location is Sanofi Finland office, with an option to work remotely according to Sanofi’s hybrid working policy
About the job
Our Team
In Sanofi North Europe we want to improve people’s lives and transform the practice of medicines by ensuring that our treatments reach the patients in the markets we serve. As a team we focus on both our transformation and our people to be successful in achieving this ambition in the current external environment.
Within the franchise plans, the Customer Engagement Lead executes glocal marketing and sales strategy through a combination of office based and in-field activities for a multi-indication brand within Respiratory therapeutic area, through Customer needs identification and Omnichannel collaborative approach at local level. Activities require a cross functional approach with Sales, North Europe Marketing and Medical teams, as well as external focus with pulmonologists and other health care professionals specialized in respiratory diseases.
Main responsibilities:
- Being present in the field to gather customer insights and actively monitoring Customer Satisfaction
- Elaborate the Customer Engagement Plan, aligned with the brand strategy, ensure brand messaging alignment across channels
- Define, execute, and measure the cross-functional (incl. sales) Omnichannel customer journey
- Strive for a deep understanding of customer behavior & feedback
- Leverage data and analytics, iterate (Be/Do agile, Test & Learn) for continuous improvement
- Deploy GLocal Contents & Events (incl. localization)
- Deliver input to the Brand planning
- Maintain the highest standard of compliance, ethics and business integrity
About you
Expected behaviors/ soft skills
- Strong communicator with excellent networking skills
- Growth mindset and focused on execution
- Patient- and customer-centric mindset
- Seamless collaboration with internal and external stakeholders
- Ability to prioritize and adapt to change
Technical skill
- Previous marketing experience (minimum 1 year) in pharmaceutical industry; knowledge of respiratory therapy area is an asset
- In-depth understanding of the market, competition and future trends
- Knowledge of country regulatory requirements
- Ability to take data-driven decisions on priority segments and initiatives for growth (based on customer needs)
- Creativity and an ability to produce innovative and original ideas
- Leads with curiosity in digital pharma marketing
- Strong strategic-analytical and conceptual skills
- Knowledge and experience of innovative methodologies such as scrum, lean start-up, nudge and design thinking
- Experience from working in a multi country organization
- Fluent Finnish and English skills
Why choose us?
- Bring the miracles of science to life alongside a supportive, future-focused team
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
- Drive implementation science, powerful crowdsourcing and open innovation, discovering the ways to bring science to live faster, contributing to a patient first mindset
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
#LI-EUR
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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