General Medicines
Where bold ideas and groundbreaking science shape
the future
of care
Customer Experience Representative - GenMed HP (高雄長庚)
At a glance
With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.
Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.
Job title:Customer Expereince Representative - GenMed HP (高雄長庚)
Location: Taiwan
About the job
Achieve annual sales target for territory.
Business bridge between Company and responsible hospitals.
To develop and maintain customer based on targeting profile.
To identify and maintain relationship with KOLs.
To provide professional expertise on the job.
To take responsibility for hospital listing activities.
Main responsibilities:
Detailing product FAB for prescribing commitment.
To provide company with competitive products, market intelligence and strategic customer related data.
To resolve and respond to clients concern with adequate product knowledge and optimal selling skills.
To develop and maintain good relationship with key doctors.
To provide customers service support to hospitals.
To fulfil the CENTRIX & ITS requirement in reporting and maintaining doctors record.
To plan and execute the call plan based on targeting priority in CENTRIX.
To support other colleagues and share experiences.
To assist supervisor to solve market issues including listing.
To ensure timely updates of territory competitor and generic information.
To organize product presentation.
Daily report punctually.
To implement promotional programs made by marketing dept.
To ensure compliance to policies.
Perform other duties as assigned by management.
Sanofi employee must understand of own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment). Involved in any such activities must comply with HSE policy.
About you
University (Bachelor of Science)/Diploma major in Pharmacy or related fields is preferable.
Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry
Native in Mandarin and fluency in Taiwanese is a plus.
3 years’ HP working experience in original company or 3-4 years’ HP experience in local company with excellent performance
Results Orientation
Customer Orientation
Communication
Living the Company Spirit
Selling Skills
Territory Management
Initiative
Aggressive
Coping with stress
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Find out more about this location
Why work with us
- Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.
- Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.
- Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.
- Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.
Who ignites your potential?
For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.
"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."
Olivier Charmeil
Executive Vice President, General Medicines
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