Job title: Customer Experience Partner (Medical Representative) Immunology

• Location:Budapest and Central HU
• Field work
• Full-time, Permanent

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

As Customer Experience Partner in Immunology, you'll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients. This role combines both digital and in-person interactions, utilizing various digital tools to enhance customer engagement alongside traditional face-to-face meetings. The ideal candidate will be responsible for promoting Sanofi's products to healthcare professionals, building a strong customer relationship, and achieving sales targets.

Main responsibilities:

Product Promotion & Customer Engagement:

• Promote Sanofi products to healthcare professionals in assigned territory
• Present compelling product information and clinical data to build trust and demonstrate value
• Capture and relay customer insights to develop targeted communication strategies
• Collaborate with internal teams to create effective customer journeys and execute tactical plans
• Manage customer touchpoints through strategic engagement plans across multiple channels

Relationship Management:

• Own and adapt customer communications based on individual needs
• Develop strong customer relationships to foster loyalty and identify new opportunities
• Provide responsive and professional customer service

Territory Management & Reporting:

• Monitor customer satisfaction metrics and contribute to experience improvement initiatives
• Ensure communication channels remain effective and take corrective action when needed
• Maintain accurate CRM data to enhance efficiency, drive insights, and develop strategic plans
• Manage territory effectively through KPI tracking, performance analysis, and resource planning
• Consistently achieve sales targets for the product portfolio

Continuous Development:

• Stay current on product information, scientific developments, and healthcare trends
• Participate in ongoing training to enhance knowledge and professional skills

About you

• Education: University Degree (Life Science or Medical would be an advantage)

Experience and specific knowledge:

• Previous experience as a medical representative. Immunology experience will be considered an asset.

You have excellent chances to work with us, if you have:

• A truly transformative mindset,
• Strong ambition to use digital tools, to use AI, and big-data,
• Ability to understand business environment and climate and generate new opportunities.
• Ability to pro-actively engage others; high level drive, passion, and ambition for optimal results; ability to challenge the status quo and propose/develop fresh approaches,  
• Strong, fluent and ready-to-use-regularly English language skills (written and oral).

Must have-s to this job:

• Ability to manage commercial activities for a diversified portfolio.
• Self-motivated, goal-oriented, and able to work independently.
• Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal teams, KOLs, healthcare decision makers, physicians.
• Good analytical skills and ability to prioritize; ability to work on their own initiative and make
• Strong organizational skills and the ability to manage a territory effectively.
• Fluent Hungarian and English language knowledge
• Valid driver’s license and willing to travel extensively within the assigned territory.

Why choose us?

• We offer comprehensive training and development programs
• Opportunity to work with a global healthcare leader
• Professional growth in a dynamic environment
• Competitive compensation package

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