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Job Title: Senior Manager, Member Engagement, Contract Development and Analytics

Location: Morristown, NJ

About the Job

We are seeking an experienced and adaptable individual to lead operational functions within contract membership and chargeback areas, as Senior Manager, Member Engagement, Contract Development & Analytics. As a key partner for Member Engagement, Market Access, Customer Experience, Contracting, Pricing, Finance, Sales, and Leadership teams, incumbent will drive outcomes in a complex and rapidly evolving environment. This person will manage operational functions within the membership and chargeback processes and act as liaison to Associate Director, Member Engagement.

 We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities

• Dedicated Specialist: Function as Subject Matter Expert for contract membership and chargeback strategies, contract systems, SAP platform, and other related projects. Understands complex contract structures, incorporates membership and chargeback knowledge, and adapts to ensure operational effectiveness

• Project Management: Manage/lead project and operational components related to product launches, contract strategies, digital capabilities.

• Operational Oversight: Has knowledge of and assumes subject matter expert status of membership and chargeback contracted processes. Resolves issues and manages daily task assignments for membership and chargeback teams. Point of contact for daily operations and oversight of workflows.

• Innovation & Adaptability: Drive change management by exploring new tools to keep pace with market shifts and business needs. Support creation and adoption of automation and streamlining processes.

• Digital Optimization: Support projects and initiatives to increase digital landscape. Maintains deep contracting, membership, and chargeback strategy understanding and possess ability to lead and implement strategic decisions. This role will lead the team in managing timelines, communications and operationalizing decisions into efficient processes and policies.

• People Lead: Manage contracted workforce through task assignment, performance, time management, recruiting, hiring, and onboarding, and training activities.

• Trainer: Support and mentor team members through onboarding, training, material mastery. Supports continuous learning of self and team. Maintains agile and flexible environment to meet changing business needs. 

• Compliance: Lead for defined processes and polices related to scope of job responsibilities. Accountable for compliance of contract membership and chargeback operational functions. 

• Lead Digital and Process Implementation: Oversee policies, processes, digital transformation.  Participant within team meetings that require deep contracting, membership, and chargeback strategy understanding and ability to lead implementation based on decisions. This role will lead the team in managing timelines, communications and operationalizing decisions into efficient policies and processes.

About You

You are a leader of contracting membership and chargeback operational process and have oversight of operational strategies while maintaining compliance. You are responsible for ensuring membership and chargeback policies and processes are operationalized and communicated accurately. This position will provide leadership and support around operational needs to the Account Management Team, Finance, Customer Account Management, Pricing, Marketing, Customer Experience, VaxServe and GenMed teams. You thrive in high-volume and constantly changing environments. You have strong analytical skills, accuracy, and are agile and flexible

Qualifications & Experience

• Bachelor’s degree is required. Master’s degree preferred

• 5+ years in a contracting, membership, or chargeback role — preferably within the pharmaceutical, healthcare, or vaccines industries.

• Experience with contract systems such as ModelN and SAP is strongly preferred.

• Contract membership, chargeback, or contracting strategies experience preferred.

• Demonstrated success in cross-functional coordination and stakeholder management.

• Experience leading digital projects and implementing new systems/applications.

• Strong background in operational efficiency and automation.

• Ability to lead and make decisions in high-pressure environments with limited information.

• Skilled communicator, problem solver, analytical, and detail oriented.

• Have excellent prioritization and time management skills.

• Strong people management experience and proven skill set.

• Advanced Excel skills are required; advanced in Microsoft applications.

You possess:

• Contract Leadership: Proven ability as subject matter expert. Key contributor in strategic conversations for successful implementation of approved contract strategies. 

• Business Collaboration: Expertise in networking within various areas, including contracting, marketing, market access, legal, and sales to deliver business strategies/needs and assist with decision-making.

• Data Analytics: Strong skills in interpreting data and understanding systems to resolve issues and solve customer (internal and external) inquiries. 

• Operational & Process Optimization: A track record of improving operational processes and enhancing efficiencies through automation and system optimization.

• Prioritization: Ability to manage multiple priorities and execute deliverables under pressure, ensuring timely delivery.

• Cross-Functional Communication: Skilled in bridging the gap between Member Engagement teams and internal and external customers by providing proactive, clear, and actionable information.

• Digital Systems Implementation: Experience in implementing new systems or applications to meet business needs.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Pursue Progress. Discovery Extraordinary.

Werde Teil von Sanofi und starte mit uns in eine neue Ära der Wissenschaft – wo dein persönliches Wachstum genauso wegweisend ist wie unsere Arbeit. Wir investieren in dich, damit du weiterkommst, schneller denkst und Dinge möglich machst, die vorher undenkbar waren. Du wirst Grenzen verschieben, Gewohntes hinterfragen und smarte Lösungen entwickeln, die direkt bei den Menschen ankommen, für die wir da sind. Bereit, die Wunder der Wissenschaft zu jagen und Leben zu verbessern? Dann lass uns gemeinsam Großes bewegen – und das Außergewöhnliche entdecken.

Bei Sanofi stehen allen die gleichen Chancen offen – unabhängig von Herkunft, Hautfarbe, Religion, Geschlecht, Nationalität, sexueller Orientierung, Alter, Staatsangehörigkeit, Familienstand, Behinderung, Geschlechtsidentität, Veteranenstatus oder anderen gesetzlich geschützten Merkmalen.