General Medicines
Where bold ideas and groundbreaking science shape
the future
of care
Customer Engagement Manager (Brand Manager)
At a glance
With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.
Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.
Customer Engagement Manager (Brand Manager)
- Location: Bucharest, Romania
- Flexible working: Hybrid
- Job type: Permanent, Full-time
- 30% travel expected inside the country
About the job
As Customer Engagement Manager (Brand Manager) within our Immunology Team, oversees the strategic planning, development, and implementation of marketing activities for our products. The Brand Manager will play a pivotal role in ensuring the brand's success by driving market share, improving brand awareness, and aligning marketing strategies with business objectives.
We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. We pursue progress to make a real impact on millions of patients around the world.
Main responsibilities:
- Develop the local Customer Engagement (Brand Plans) strategic and operational plans in collaboration with medical, customer experience teams and key support functions
- Define brand positioning, messaging, and implement marketing campaigns across various channels
- Analyze market data to drive insights and make actionable decisions for business growth
- Prepare and manage the annual brand marketing budget, tracking financial performance metrics
- Collaborate with MCO Brand team to implement regional strategy and content roadmap at country level
- Build relationships with Key Opinion Leaders, healthcare professionals, and scientific societies
- Lead pre and post launch activities to maximize product potential in the market
- Ensure team members have necessary knowledge and tools for effective customer engagement
About you
Education:
- University degree (medical field preferred) with additional education in Business Management or Marketing considered an advantage
Experience and knowledge:
- Experience in pharmaceutical industry in Marketing / Customer Experience area
- Proficiency in strategic analysis, planning and project management
Skills and Competencies:
- Strong analytical skills with ability to use tools to improve customer engagement
- Excellent communication and cross-functional collaboration abilities
- Solution-focused mindset with creativity in problem-solving
Languages:
- Fluency in Romanian and English, both written and spoken.
Why choose us?
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
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Why work with us
- Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.
- Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.
- Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.
- Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.
Who ignites your potential?
For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.
"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."
Olivier Charmeil
Executive Vice President, General Medicines
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