
General Medicines
Where bold ideas and groundbreaking science shape
the future
of care
Customer Experience Partner (Medical Representative), Diabetes,
At a glance
With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.
Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.
Job title: Customer Experience Partner (Medical Representative), Diabetes,
Location: Somogy, Fejér, Veszprém, Zala counties
Job type: Full time, Permanenet
About the job
Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Experience Partner within our Diabetes Team , you’ll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients. The ideal candidate will be responsible for promoting Sanofi’s diabetes products to healthcare professionals, building a strong customer relationship, and achieving sales targets.
Key responsibilities:
Promote Sanofi’s diabetes products to doctors, pharmacists, and other healthcare professionals within the assigned territory.
Present product features, benefit, and clinical studies to healthcare providers to demonstrate value and build trust.
Proactively manage the insights flows from the customers (needs, expectations, feedback, pain points) and provide it back to the team to build outcome-driven pull communication.
Collaborate with Customer Engagement Manager (Brand Manager)/ Medical/ GTMC to tailor the best customer journey mirroring customer and patient needs while solving pain points, execute the agreed tactical plan to achieve excellence in omnichannel activities and customer engagement in assigned geographical area/customer segment.
Manage all touchpoints and lead customer engagement plans, using strategic evaluations, customer engagement plans and programs, corresponding with the audience and prospects needs.
Customer Relationship Management:
Own the communication with the customer and adapt it to their needs.
In consultation with Customer Engagement Manager (CE) and EP Commercial Lead, develop and maintain an effective and strong customer relationship management system to foster customer loyalty with existing customers while identifying opportunities to engage with new clients.
Provide timely and professional responses to customer inquiries and concerns.
Reporting and GTM capabilities:
Assist the team on metrics to review customer satisfaction, strengthen customer experience, and develop further programs and initiatives to respond to customer base effectively.
Make sure the available channels and activities remain fit for purpose (check regularly progress of communication and engagement and take measures if needed).
Constantly update the Customer Relationship Model (CRM) of his/her region to enhance call efficiency & documentation, drive insights, analyse the market, develop territorial plans, and strategically address customer needs.
Effectively manage the assigned territory by means of planning (territory KPIs, performance analysis, resources allocation, call planning)
Consistently achieve sales objectives (units, value, MS) of the promoted product portfolio, in his/her area.
Product Knowledge:
Stay updated on product information, scientific data, and healthcare trends to provide accurate information to customers.
Attend training sessions, seminars, and conferences to continuously improve knowledge and skills.
About you
Education: University degree in the field of Medical , Health Sciences, Pharmacy, Biology or Chemistry.
Experience and specific knowledge:
some sales experience in a similar role in the pharmaceutical or healthcare industry would be an advantage.
Professional & Personal skills
Transformative mindset.
Ability to manage commercial activities for a diversified portfolio.
Self-motivated, goal-oriented, and able to work independently.
Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal teams, KOLs, healthcare decision makers, physicians.
Good analytical skills and ability to prioritize; ability to work on their own initiative and make
Ability to understand business environment and climate and generate new opportunities.
Ability to engage others through active communication; high level drive, passion, and ambition for optimal results; ability to challenge the current market status quo and develop fresh approaches in order to deliver results.
Strong organizational skills and the ability to manage a territory effectively.
Fluent in Hungarian
Intermediate English language knowledge and skills (written and oral).
Valid driver’s license and willing to travel extensively within the assigned territory.
PursueProgress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
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Why work with us
- Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.
- Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.
- Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.
- Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.
Who ignites your potential?
For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.

"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."

Olivier Charmeil
Executive Vice President, General Medicines
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