General Medicines
Where bold ideas and groundbreaking science shape
the future
of care
Customer Experience Partner
At a glance
With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.
Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.
ABOUT THE JOB:
JOB PURPOSE
Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey.
KEY ACCOUNTABILITIES
Sales KPI Achievement
- Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets
- Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation
- Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs
Territory Business Planning
- Conduct analysis of market/ competitors to identify territory business opportunities and threats
- Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact
- Monitor territory business plan to ensure resources are directed to customers of greatest potential
- Participate in promotional activity programmes to increase disease and product awareness in the market
Customer Focus and Service
- Update territory customer segmentation classification and database continuously
- Explore and expand new customer base in line with Diabetes Disease portfolio objectives
- Build trust and credibility with customers by demonstrating professionalism
- Build effective, long-term relationships with key stakeholders and opinion leaders
- Peer-to-peer engagement with customers by delivering key promotional messages within approved promotional material
- Arrange CPD/CME meetings for scientific exchange with the target audience
- Participate in regional and national congresses to support and advance portfolio objectives
Reporting/ Administration & Collaboration
- Submit weekly call planner using company tools and report completed calls according to company SOP.
- Submit monthly reports on field activities as well as plans for upcoming month.
- Ensure punctual delivery of reports
- Set up and maintain accurate customer and administrative records
- Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner
- Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.
ABOUT YOU:
JOB-HOLDER ENTRY REQUIREMENTS
EDUCATION
- University degree – science degree would be an advantage
EXPERIENCE
- >5yrs as a Sales Representative within the Pharmaceutical environment.
- Experience in the Pretoria SE Area will be an advantage.
- Experience in the pharma industry in a commercial or medical role.
- Proven relations with target customers in the Pretoria SE Area.
- Able to work without direct supervision
- Proven sales and customer success record
- Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists
- Demonstrate good written, verbal and presentation skills
- Strong entrepreneurial sense and spirit
- Strong analytical ability
- Well-developed planning, coordinating and prioritizing skills
- High learnability (incl. complex theory/science),
- Ability to work closely in collaboration with cross functional business areas.
- Goal and results orientated
- Negotiation skills
- Systematic thinking and acting in a consistent way
- Innovative thinking, problem solving and decision making
- Valid driver’s license
- Be willing to travel as per territory requirements
- Project management
- Strategic thinking
KNOWLEDGE AND SKILLS
- Must be able to communicate highly technical information to medical specialists
- Must use effective selling skills to achieve sales objectives including utilizing the Go to Market (GTM) model which includes:
- Face to face calls,
- Virtual or remote detailing,
- Telephone calls
- One-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages
- Effectively communicate medico-marketing messages to customers
- Strong entrepreneurial sense and spirit
- Well-developed planning, coordinating and prioritizing skills
- Set and achieve challenging objectives
- Able to work without direct supervision
- Set up and maintain accurate customer and administrative records
- Analyze data and draw relevant conclusions
- Apply creative thinking skills to problem solving
- Goal and results orientated
- Demonstrated persistence and perseverance are essential.
- Demonstrate superb written, verbal and presentation skills.
- Be willing and able to travel 20% in a given sales cycle.
- Must use effective selling skills to achieve sales objectives
BEHAVIOURAL DIMENSIONS REQUIRED
- Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines
- Ability to implement and live the Sanofi values
- Work respectfully and collaboratively with all members of the diabetes team
- Embrace the One Sanofi vision
- Highly focused and strong drive to succeed, and to set, ambitious objectives
- Cross functional approach and behavior in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Sanofi IS AN EQUAL OPPORTUNITY EMPLOYER If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement kindly click on the link below.
https://sanofi.wd3.myworkdayjobs.com/SanofiCareers
#LI-AFR
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
Find out more about this location
Why work with us
- Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.
- Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.
- Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.
- Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.
Who ignites your potential?
For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.
"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."
Olivier Charmeil
Executive Vice President, General Medicines
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