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General Medicine

General Medicines
Where bold ideas and groundbreaking science shape
the future
of care

Customer Engagement Lead - Alta Especialidad

Mexico City, Mexico
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At a glance

With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.

Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.

Cargo: Customer Engagement Lead - Alta Especialidad

  • Ubicación: Ciudad de México, México

  • Tipo de Contrato: Indeterminado

Acerca del trabajo

Nuestro equipo:

El equipo es el encargado de construir y ejecutar los planes de Customer Engagement para lograr a través de la generación de demanda el objetivo anual de venta neta de los productos prioritarios con actividades promocionales. Asegura también el cambio de visión de orientado a marca hacia los médicos y/o clientes relacionados, y colabora con los Brand Leads, Fuerza de Ventas (CSAs y CXS) y Gerentes Médicos para integrar sus estrategias adentro de un único customer journey.

Busca influenciar y ser promotor de la transformación de Sanofi, con un nuevo pensamiento y nuevas maneras de trabajar.

Responsabilidades principales:

  • Implementar el Customer First Operating Model.

  • Liderar la construcción de nuevos planes de Customer Engagement en línea con las estrategias de las marcas, conectando los resultados de engagement con los comportamientos de prescripción y adaptar los planes anuales.

  • Co-Definir el modelo de Go to Market con equipos marketing y medical.

  • Repensar y comunicar a la fuerza de venta sobre los customer journeys de eventos internacionales y nacionales.

  • Impulsar nuevas formas de trabajo dentro de la organización, data análisis, agile y foco en el cliente.

  • Hacer el seguimiento del performance de los indicadores de engagement y asegurar que se comparten con todos los equipos internos

Acerca de usted

  • Experiencia: Experiencia en marketing y en gestión de proyectos y/o en roles de soporte con responsabilidad de contacto con agentes externos.

  • Habilidades:

    • Customer mindset

    • Análisis de datos

    • Gestión del cambio

    • Conocimiento de canales y contenidos digitales

    • Modelo de competencias Play to Win

  • Educación: Licenciatura

  • Idiomas: Español nativo e Inglés avanzado.

Persigue el progreso, descubre lo extraordinario

Mejor está ahí fuera. Mejores medicamentos, mejores resultados, mejor ciencia. Pero el progreso no sucede sin personas: personas de diferentes orígenes, en diferentes ubicaciones, haciendo diferentes funciones, todo unido por una cosa: el deseo de hacer realidad los milagros. Así que seamos esas personas.

En Sanofi, ofrecemos igualdad de oportunidades a todos, independientemente de su raza, color, ascendencia, religión, sexo, nacionalidad, orientación sexual, edad, ciudadanía, estado civil, discapacidad o identidad de género.

Vea nuestro video  ALL IN y vea nuestras acciones de Diversidad, Equidad e Inclusión en sanofi.com.

#LI-LAT

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com

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Why work with us

  • Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.

  • Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.

  • Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.

  • Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.

Who ignites your potential?

For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.

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"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."

Olivier Charmeil

Executive Vice President, General Medicines

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Our Medicines

Explore how our medicines are transforming lives—from trusted treatments to groundbreaking innovations in chronic diseases, immunology, and beyond.

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