Customer Experience Specialist AT1D
Reading, United Kingdom Permanent Posted on Mar. 07, 2025 Closing on Mar. 28, 2025Customer Experience (Sales) Specialist - Autoimmune T1D
- Location: Field based role
We have 5 opportunities based across 5 UK regions to be confirmed.
Reporting to the Sales Lead, you will be part of our Autoimmune Type 1 Diabetes (aT1D) Sales team while mapping to a bigger cross functional team of NHS engagement Managers, Population Health Specialists and Medical partners. As an aT1D Customer Experience Specialist you will have a customer facing role accountable for delivering sales performance in line with area sales targets for the promoted portfolio, through the development and delivery of strategic business plans by selling the brands (including early detection platform) to targeted customers and key accounts in line with an agreed communications and investment plan.
Main responsibilities
- Delivery of sales targets and KPI’s for promoted brands: develop and deliver local strategic business plan in conjunction with appropriate internal stakeholders; work collaboratively to develop brand and customer advocacy and influence across key accounts (at local and national level; mobilise advocates as required by the aT1D Franchise Team).
- Developing and maintaining product, therapeutic and local healthcare economy knowledge.
- Working collaboratively as part of a cross functional team to meet the needs of the business and the customer (HCPs).
- Understand & optimise an omnichannel strategy as part of the customer journey (CJ) to support customer objectives, proactively design, develop, deliver & measure short/medium and long term omnichannel strategies to ensure ‘Best in Class’ customer experience and engagement (Customer First Mindset).
- Create and update local service pathway maps.
- Maintain up to date customer/disease area/service knowledge to maintain competitive advantage.
- Collaborates with cross functional stakeholders to optimise and development and delivery of business plans (leads self & others as a CJ orchestrator).
Ethical Leadership
- Takes personal accountability to use personal experience and knowledge, as well as the training/tools provided by Sanofi to maintain a good knowledge and understanding of all ethics and governance relevant to the role (including the industry code of practice, Sanofi policies and procedures and any relevant legal requirements); and demonstrate personal leadership of applying these to all work undertaken.
Skills, experience and knowledge requirements
- Educated to degree level or equivalent, preferably with a science background.
- ABPI qualified, and detailed understanding of its practical application in a business environment.
- Knowledge of the NHS relating to aT1D including the local decisions, impact on Sanofi and changes that affect their customers.
- Experience of successfully working with prescribers (+ ORDM’s) in NHS.
- Ability to achieve sales success by applying high level selling skills.
- Ability to analyse complex internal and external data.
- Ability to share knowledge internally across an account team structure, to optimise all opportunities.
- Ability to contribute to the development and execution of shared business plans.
- Ability to achieve success within a changing environment (comfortable with ambiguity).
Role Specific Capabilities
- Business Ownership.
- Operates Strategically.
- Network Mapping.
- Agile Planning.
- Develops Therapy/NHS System Knowledge.
- Culture – Team & Collaboration.
Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.
#LI-EUR
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
You have not viewed any jobs yet.
You have not saved any jobs yet.
Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
Experience possibility
-
-
Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
-
Innovation in Action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
-
Sustainable and Green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
-
Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
-
Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
-
Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
-
Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
-
Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
-
Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
-
When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
-
Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
-
Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
-
Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
-
Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
-
Our people & culture
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
-
Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
-
Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
-
AI Centre of Excellence
The AI Centre of Excellence at Sanofi is a unique data-driven team based in Downtown Toronto. We pride ourselves on being data-obsessed and highly focused on using state-of-the-art technologies to drive global impact.
-
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.