General Medicines
Where bold ideas and groundbreaking science shape
the future
of care

Location: Warsaw, Poland
Contract: Permanent, Full-time
Working model: Hybrid (60% office-based, 40% remote)

About the job

As Customer Engagement Manager – Immunology - Respiratory within our Specialty Care team, you'll play a pivotal role in driving Sanofi's "Take the Lead" strategy — building meaningful relationships with healthcare professionals and key stakeholders to maximize the impact of our innovative biologic treatments. Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities

• Develop and execute customer engagement strategies for our immunology-respiratory portfolio, implementing the Go-To-Customer model to enhance product adoption and patient outcomes.

• Build and maintain strong relationships with healthcare professionals (pulmonologists, allergists, and similar specialists), key opinion leaders, and healthcare organisations, ensuring full compliance with regulatory, medical, and legal requirements.

• Analyse market trends, competitor activities, and customer insights to support strategic decisions and drive business growth.

• Drive the execution of promotional activities and monitor key performance indicators related to product performance in Asthma and COPD.

• Use CRM tools effectively to capture customer interactions, preferences, and insights that inform strategic planning.

• Work cross-functionally with medical, market access, and sales teams to ensure an aligned and consistent customer approach.

• Partner with patient advocacy groups to better understand patient needs and improve disease awareness.

About you

Experience:
• Proven track record in pharmaceutical sales, marketing, or customer engagement, with demonstrated success in building strategic customer relationships.
• Prior experience in respiratory, immunology, or allergy is strongly preferred.

Soft and Technical Skills:
• In-depth understanding of the immunology and biologic treatment landscape.
• Strong business acumen, analytical capabilities, and excellent project management skills.
• Customer-centric mindset with strong empathy for patient needs.
• Excellent communication, presentation, and interpersonal skills.
• Results-oriented, adaptable, and resilient in a changing healthcare environment.
• Self-motivated with high ethical standards.

Education:
• Bachelor's degree in life sciences, healthcare, business, or a related field; MBA or advanced degree preferred.

Languages:
• Fluent in Polish and English, both written and spoken.

Why choose us?

• Drive meaningful impact for patients with immunological conditions by bringing innovative treatments to those with the highest unmet needs.

• Work at the forefront of immunology, leveraging cutting-edge science and innovative engagement strategies to transform patient care.

• Develop your career through cross-functional collaboration with medical, market access, and sales teams, with opportunities to grow across the organization.

• Shape the future of customer engagement using digital tools, CRM platforms, and data-driven insights that enhance the customer experience.

• Thrive in a purpose-driven environment where your work directly contributes to improving patients' lives and advancing disease awareness.

• Enjoy a comprehensive benefits package that supports your well-being, including flexible working options, top-tier healthcare, and 14 weeks of gender-neutral parental leave.

#LI-EU

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Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com