• Location: Warsaw, Poland
• Hybrid: 60% office based, 40% remote
• Job type: Permanent, Full-time

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

As Head of Omnichannel Central South Europe Multi Country Organization ( CSE MCO)  you will be driving the omnichannel strategy to new heights! You'll be the linchpin, standardizing methodologies and tools while ensuring top-notch service for local business units. Agile decision-making and a customer-centric approach will be your mantra, balancing customer satisfaction with added value for Sanofi. You'll champion the "One Sanofi" spirit, eliminating fragmentation and fostering global solutions. Collaboration with various departments will be key, aligning priorities and delivering best-in-class support. Plus, you'll lead local transformations, connect local plans to global strategies, and ensure financial targets are met. It's a dynamic role with a big impact!

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Main responsibilities:

• Drive execution of omnichannel strategy in his/her market, standardizing approaches, methodologies, solutions and tools. 
• Ensure the best service level for the Global Business Units locally, maintaining a close contact with the local business leaders 
• Take agile decisions, ensuring customer centric approach and external perspective and taking the necessary thoughtful risks to balance the maximum satisfaction of our customers with the value added to Sanofi. 
• Have One Sanofi approach, boosting the use of global tools and solutions, eliminating any fragmentation of our ecosystem, fostering the delivery of global and standard solutions, avoiding exceptions, but making sure that the specific and relevant needs of all GBUs are attended. 
• Work closely with BU’s, Digital, Procurement and the other GTMC pillars’ local leaders, aligning priorities and acting always under One Sanofi spirit to deliver best-in-class and best-in-cost support to our businesses. 
• Lead transformation in the ways of working locally. 
• Facilitate connection of local plans and circumstances to global strategy 
• Review and implementation of Omnichannel Operations roadmap and activities locally and support the overall transformation guided by global GTMC 
• Definition of MCO Omnichannel activities based on portfolio mix & GTM archetyping 
• Localization of global campaign design and adaptation of global approaches to reflect local market conditions 
• More extensive tactical omnichannel planning and adaptation, incl. customized channel approach, content, engagement 
• Assessment of skillset requirements, ensuring local omnichannel training and informing global deliverables 
• Co-build of Omnichannel Transformation Programs in his/her MCO (e.g. Turing, GenAI…) 
• Accomplishment of financial budget requirements and targets. 

About you

Work Experience:

• 5+ years in Commercial Operations.
• Omnichannel/Digital Marketing expertise: content sourcing, customer journeys, disruptive campaigns.
• Strong execution skills with proven results.
• Project Management: ensure acceleration pace.
• Financial skills to lead performance.
• Ability to develop, coach, and give feedback.
• High persistency and resilience.

Knowledge:

• Omnichannel management experience and tools.
• Strategic analysis, planning, project management.
• Excellent English (written and oral), IT skills.
• Proven communication, presentation, persuasion skills.
• Ability to work cross-functionally.

Skills and Competencies:

• Business: Numerate and with good analytical skills; Ability to prioritize; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among internal teams and partners. 
• Leadership: Engages others through active communication; Demonstrates a high-level drive, passion and ambition for optimal results; Challenges the current market status quo; Develops fresh approaches to deliver results. Well-developed time management skills. The ability to prioritise tasks and plan own workloads to ensure deadlines are met. 
• Networking: Strong relationship builder; Seeks out new opportunities; Demonstrates Team Working and sharing of best practice. Experience of successfully leading projects in multicultural environments and in a matrix organisation 
• Personal Characteristics: Accountability, hands-on, execution and result orientation, creativity, initiative, quick learning, result orientation, ability to work on one’s own, continuous improvement; Listening skills, empathy, to understand the needs.  

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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