Credit Risk and Collection Management Manager

Credit Risk & Collection Management Manager

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services. 

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process: 

• Customer Master Data, Pricing & Commercial conditions 
• Order Management 
• Credit Management 
• Collections & Account Receivables management  
• Cash Application  
• Claims & Disputes Management 
• AR Monthly closing and Reporting 

The purpose of this role is to: 

• Deliver credit risk management services to SBS 

• Assess new customer credit risk 
• Assess customer portfolio risk 
• Implement ad-hoc review of customer credit data 
• Check credit availability and manage blocked sales orders 
• Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework 
• Address operational issues and follow through to resolution in an effective and timely manner 

• Deliver collections management services to SBS 

• Review AR ageing reports, perform collection & dunning, escalate & follow-up actions  
• Define and review customer collection strategies  
• Address operational issues and follow through to resolution in an effective and timely manner 
• Monitor operational KPIs and compliance with Sanofi policies and guidelines 
• Contribute to Credit Committee and/or Ci2C Governance  
• Supervise the team of collections & receivables management analysts   
• Drive continuous improvement  

• For these 2 legs of activities, Credit Risk & Collections Management services to SBS: 
• Monitor operational KPIs and compliance with Sanofi policies and guidelines 
• Contribute to Credit Committee and/or Ci2C Governance 
• Manage the Team Leaders of Credit Risk & Collection Management 
• Drive continuous improvement  

The Credit Risk & Collection Management Lead reports to Head of O2C Captive Bogota and works closely with Customer Service, Finance, Treasury, Account to Report, and the Ci2C team 

Main Responsibilities

Operations

• Deliver credit management services to SBS 

• collect new customer’s data for credit assessment, run risk & scoring tool and assign / update credit data 
• collect existing customer internal and external data, run risk & scoring tool, analyse and fine-tune the outcome and update credit data annually on an adhoc basis  
• check credit availability, manage blocked sales, document the case 

• Deliver collections management services to SBS 

• Review AR ageing reports, perform collection & dunning, escalate & follow-up actions  
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility  
• Contribute to business reviews and define & review customer collection strategies  

• Contribute to business reviews and to updates to credit policy definition 
• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines    
• Monitor operational KPIs to pro-actively manage execution issues 
• Supervise and coach credit management analysts  
• Provide expertise and coaching 
• Anticipate workload and allocate resources for effective and efficient delivery 
• Active participation in the selection of new employees. 
• Evaluate employee performance, determine training needs, develop talent 
• Address performance issues and make recommendations for personnel actions 
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication 
• Focusing on employee retention and engagement, advises actions to management in this relation 
• Motivate and reward employees by recommending salary increases, bonuses and promotions 
• Makes, updates the job description of direct subordinates. Provide the necessary information for HR. 
• Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management 

Continous improvement

• Identify process improvement opportunities through elimination of redundant activities 
• Participate in process automation initiatives and ensure seamless adoption and transition  
• Participate in global projects as required 

Trainings

• Determine the training needs of direct subordinates, provide the professional trainings of them according to the procedures and work instructions. 
• Make up to date his/her professional knowledge, participate on trainings, study professional publications, make personal contact, set up benchmark goals, participate in professional community

About you

• Experience: Experience in running services within a Business Services organization (advantageous)
• Expertise in Credit Management process and activities (essential)
• Expertise in collections & receivables management process and activities (essential)
• Soft and technical skills:
• Understand and evaluate financial statements, perform detailed financial analyses and determine credit risk of customers (essential)
• Good business acumen (advantageous)
• Strong problem solving, deductive and analytical skills (advantageous)
• Technical
• Hands-on experience of SAP FI and other accounts receivable / credit mgmt. related IT tools (essential)
• Knowledge of Microsoft Office and expertise of MS Excel (essential)
• Interpersonal
• Ability to interact with internal and external clients in a professional manner (essential)
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)
• Good communication skills (advantageous)
• Attentive to customer needs and feedback (advantageous)
• Leadership
• Ability to work independently and take ownership of tasks and processes (essential)
• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
• Attentive to detail and works with precision (advantageous)
• Action oriented, delivery driven, change agent (advantageous)Lead by example to deliver high quality service, customer satisfaction (advantageous)
• Sound proven hands-on experience in Credit Management preferably in an international multicultural environment (essential)
• Team supervision in a Business Services environment (advantageous)
• Education: Graduate degree in accounting or finance (essential)
• Languages: Fluent in English & Spanish (essential)
• Knowledge of other European languages (advantageous)

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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