Sales Order Management Analyst

Job title: Sales Order Management Analyst

• Location: Bogotá, Colombia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Sales Order Management Analyst within our Sales Orders Team, you’ll be responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders

Our organization in Bogota is growing fast, and we're always looking for talented professionals to join our Order to Cash service line.

Main responsibilities:

• Responsible for capturing customer orders accurately and efficiently into the ERP system

• When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes

• Review and validate orders in the optical character recognition tool, update as needed and resolve issues.

• Contribute to continuous improvement of order taking activities as required by internal team initiatives.

• Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems

• Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation

• Keep track of changes: in IDOC’s, emails, to justify changes from initial customer demand

About you

• Experience: At least 2-3 years’ experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma 

• Soft and technical skills: Good business acumen and Strong problem solving, deductive. Hands-on experience of SAP, Knowledge of Microsoft Office and expertise of MS Excel and Ability to interact with internal stakeholders in issue resolution

• Education: Bachelor’s in Business Administration or similar

• Languages: Intermediate English written and verbal

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.

• You’ll be part of a truly diverse cross-cultural team and can have real business impact.

• Flexible working policies, including up to 50% remote work.

• Private medical care, life and health insurance, and gender-neutral paid parental leave

• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.

• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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