• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, the organization has doubled in size and increased its scope. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Main responsibilities

Manage team that delivers the best service for master data management to the internal customers ensuring a positive customer experience

• Master data is well captured and maintained in the ERP in a timely manner with proper documentation associated

• Master data set-up allows a flawless sales orders management and reduces the number of claims due to master data issue

• Checks are performed regularly and data quality is ensured

• Contracts and commercial conditions (e.g. gross price lists, on & off invoices) upon requests received from trade teams are executed accurately and in the right lead time until credit notes are processed

• Collaboration with neighboring functions is standardized and interactions are well established

• Monitor operational KPIs and compliance with Sanofi policies and guidelines

Supervise, coach Customer Master Data Team Lead and Analysts

• Share expertise and provide coaching

• Anticipate workload and allocate resources for effective and efficient delivery

• Active participation in the selection of new employees

• Evaluate employee performance, determine training needs, develop talent

• Address performance issues and make recommendations for personnel actions

• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication

• Focusing on employee retention and engagement, advises actions to management in this relation

• Motivate and reward employees by recommending salary increases, bonuses and promotions

• Create, update the job description of direct subordinates. Provide the necessary information for HR

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

• Participate in global projects as required

Trainings

• Determine the training needs of direct subordinates, provide the professional trainings of them according to the procedures and work instructions.

• Keep her/his professional knowledge up-to-date, participate on trainings, study professional publications, make personal contact, set up benchmark goals, participate in professional community

About you

Experience

• Graduate degree in accounting or finance (essential)

• Sound proven hands-on experience in collections & receivables management preferably in an international multicultural environment (essential)

• Team supervision in a Business Services environment (essential)

• Fluent in English (essential)

• Knowledge of other European languages (advantageous)

Hard and Soft Skills

Functional Skills

• At least 5 years´ experience in Customer service, Order to Cash & /or Master Data management, contract & commercial conditions management or similar (essential) preferably in Pharma

• Understand commercial policies, pricing, rebates, on-off invoices (essential)

• Experience in running services within a Business Services organization (advantageous)

• Good business acumen (advantageous)

• Strong problem solving, deductive and analytical skills (advantageous)

Technical

• Hands-on experience of SAP (essential) in S4 Hana preferably, MDG, Condition Contract Management modules (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

Interpersonal

• Ability to interact with internal clients in a professional manner (essential)

• Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential)

• Good communication skills (advantageous)

• Attentive to customer needs and feedback (advantageous)

Leadership

• Ability to work independently and take ownership of tasks and processes (essential)

• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)

• Attentive to detail and works with precision (advantageous)

• Action oriented, delivery driven, change agent (advantageous)

• Lead by example to deliver high quality service, customer satisfaction (advantageous)

Education

• Graduate degree in accounting or finance (essential)

Languages

• Excellent English written and verbal

• Second European languages is a plus

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

• Play an instrumental part in creating best practice within our Sales Order Management Team

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