• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.

Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.

We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, the organization has doubled in size and increased its scope. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Main responsibilities

• Order Management is responsible for Customer orders administration

• Order taking: Timely and accurate creation of customer orders received from different channels eg EDI, email, ... in the ERP. For email orders, review order creation in Esker

• Order validation and acceptance:  Perform necessary checks based on incompleteness, blocks, reason for rejections. update orders in case necessary

• Order allocation: Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually

• Delivery processing: Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process

• Invoicing: Successful creation of invoice and accounting document and communicate to the customer

• Contacting customers in written and internal stakeholders via Sales Force

• Answer customer queries via Sales Force

• This activity is driven by “first call resolution” practice especially for requests

• Provide exceptional customer service and support

• Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives

• Ensure continuous improvement of the order management process

About you

Experience

• At least 2-4 years’ experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma

• Experience in running services within a Business Services organization (advantageous)

• Experience in in transition project (advantageous)

• Good business acumen (advantageous)

• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

Hard and Soft Skills

Technical 

• Hands-on experience of SAP (R3/S4) (essential), SD module (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Experience with Case management tool (advantageous)  

Interpersonal 

• Strong professional knowledge of Order and Customer Contact Management

• Ability to interact with customers and neighboring functions  in a professional manner (essential)

• Attentive to customer needs and feedback (essential)

• Ability to work autonomously and take ownership of tasks and processes (essential), capable to handle professional situations independently

• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)

• Ability to act as mentor, or advisor towards the medior or junior level team members

• Good communication skills (essential)

• Ability to think creatively, highly-driven and self-motivated

• Detail-oriented with strong organizational skills

• Strong problem solving and analytical skills

• Can be involved into difficult professional, or into strategical decision preparations as advisor

• Capable to handle sudden changes independently

• Strong stakeholder management: capable to collaborate with difficult stakeholders efficiently

• She/he is able to build up strong professional network in the organization – in case of sudden challenges the senior employee has advisors from his/her network

Languages

• Excellent English in written and verbal

• Other European language is advantageous

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

• Play an instrumental part in creating best practice within our Sales Order Management Team

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

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