M&S Services, Head of Quality services, Product Complaints Budapest

Job title: M&S Services, Head of Quality services, Product Complaints Budapest

• Location: Budapest, Hungary
• Job type: Permanent, full-time
• Hybrid working

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Join our Global Manufacturing & Supply Team as a Head of Quality services, Product Complaints and you can help make it happen.

As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health.

The Global M&S Services acts as a cornerstone to this effort. Our team is responsible for delivering and supporting Global M&S teams by acting as a crucial link between our R&D and Manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines.

Main responsibilities:

• Work in collaboration with M&S local leadership (for Quality), subject matter experts and other hub location teams.

• Responsible for the ownership and oversight of Product Complaint support services being delivered from Budapest Hub including strategic vision, process KPI's, documentation, and inspection support

• Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service

• Ensure timely processing of investigations, identify bottlenecks, and suggest process improvements

• Champion the simplification and standardization of Product Complaint processing through digital solutions across all Hub locations

• Take part in regulatory inspections and applicable corporate audits, preparing necessary documentation

• Lead and define the priorities and deliverables of Hubs, fostering a culture of quality and collaboration

• Set priorities for Centers of Excellence and Communities of Practice, ensuring unified quality and operational excellence

• Ensure systems, procedures, and methodologies are in place to support outstanding service delivery

• Take accountability for service delivery performance and drive future demand

• Provide accurate and regular reports to management on performance of service delivery

• Lead personnel management, including recruitment, performance assessment, training, and mentoring

• Build strong relationships with teams and stakeholders to enable effective dialogue between departments

About you

Experience:

• 12 – 15 years of experience in Pharmaceutical Industry with 3+ years in leadership roles.

• Should be well versed with Quality functions of pharmaceutical industry. 

• Experience of working on manufacturing sites in either of these domains is an added advantage.

Technical skills:

• Experience in conducting on-site audits and/or inspections and exposure to facing regulatory/internal and corporate audits is an advantage.

Soft skills:

• Ability to think critically and make decisions quickly to address delivery-related challenges.

• Analyzing complex situations, identifying problems, and proposing effective solutions.

• Mindset of continuous improvement to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Education:

• Masters or Doctorate in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology. 

• Certification in Project Management and/or Lean Six Sigma and/or Continuous Improvement would be preferable. 

Languages:

• Excellent knowledge of English language (spoken and written).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team in an international work environment

• Work from an "Office of the Year 2023" award winner with flexible home office policy

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave

• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks

• Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

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