Tech Enterprise Delivery Data Analyst

Job title:Tech Enterprise Delivery Data Analyst

• Location: Budapest – Sanofi Business Services, Váci Greens

• Hybrid working

About the Role

The Digital Tech Enterprise Delivery Data Analyst will play a key role in coordinating technology services that fall outside of existing outsourcing contracts. This includes support for real estate (workplace transformation), country-specific solutions, and local/regional contracts for OSS (On-site Support), Service Desk (non-NEO), Voice and Video, Event Management, Devices, and Printing management.

This role is essential to ensure high-quality service delivery across sites, with a strong focus on employee experience. The analyst will manage data analysis and usage requirements, identifying trends and generating insights to support decision-making and continuous improvement.

Key Responsibilities

• Support the Global Services & Experience strategy across all GBU/GFUs, collaborating with Digital Tech teams and Customer-Facing Technology to define optimal roadmaps.
• Ensure high levels of user satisfaction and experience for all technology services within scope.
• Develop and maintain Power BI dashboards to track global operational KPIs and SLAs, with a focus on enhancing employee experience.
• Analyze service execution and support reporting needs for the Technology area, ensuring compliance with standards and driving improvements.
• Identify opportunities to automate, consolidate, or optimize service delivery in collaboration with service owners and Digital Market Leaders.
• Act as the on-site point of contact for technology-related incidents and service requests.
• Ensure local services follow SOPs and approved OLAs/SLAs.
• Guarantee the execution of Digital Tech governance, acting as a bridge between delivery, product, and platform teams to ensure alignment and effective interaction.
• Work independently and collaboratively in a team-oriented environment.

Soft Skills & Communication

• Strong communication skills are essential. The analyst will interact with global stakeholders and must be able to clearly articulate findings and recommendations.
• A collaborative mindset and the ability to work independently in a remote-first environment are key.
• Fluency in English is required, both written and spoken, to ensure effective communication across regions.
• The ideal candidate is proactive, detail-oriented, and comfortable engaging with cross-functional teams.

Technical Requirements

• Bachelor’s Degree or equivalent experience.
• ITIL certification.
• Proficiency in Power BI, including data modeling and visualization best practices.
• Experience working with ServiceNow ITSM data (incident/request/problem/knowledge tables).
• Understanding of IT service management metrics (e.g., MTTR, SLA, CSAT).
• Familiarity with employee experience metrics (e.g., CSAT, XLA).
• Knowledge of Excel, Power Query, and data integration tools.
• Experience with ThinkCell and Nexthink.
• Ability to communicate complex findings in a clear and business-relevant manner.
• Team player with experience in agile or cross-functional team environments.

Why Join Us?

• Be part of an international, future-focused team that values innovation and collaboration.
• Work in a finalist office for “Office of the Year 2024.”
• Access to the latest technologies and continuous training to grow your profile.
• Help bring the miracles of science to life through impactful tech delivery.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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