Manager Operations and Employee Experience

Job title: Manager Operations and Employee Experience

Location: Cambridge, MA

About the Job 

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. 

At Sanofi, we chase the miracles of science to improve lives. We’re seeking an experienced Manager, Operations & Employee Experience to join our Specialty Care North America (SPC NA) Strategy and Operations team as we continue to scale and evolve our portfolio of enterprise initiatives. 

The Strategy and Operations Office is growing to support the transformation of operations, enterprise programs, and leadership experiences across Specialty Care North America. This role will work closely with Strategy & Operations team serving as a key execution and program delivery partner across internal teams, external vendors, and stakeholders. 

This position is execution-focused by design, with responsibility for overseeing program logistics, vendor coordination, and operational delivery while supporting broader program management and cross-functional initiatives.  

About Sanofi: 

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. 

Main Responsibilities:

Program Execution & Logistics Oversight 

• Oversee day-to-day execution and logistics for major SPC NA initiatives, including leadership meetings and enterprise programs (e.g., 128 Summit, POA (Plan of Action), Circle of Excellence) 
• Serve as the primary day-to-day point of contact for external vendors (production, AV, travel, hotels), ensuring alignment to scope, timelines, and deliverables 
• Coordinate internal stakeholders and external partners to support seamless program execution 
• Track milestones, risks, dependencies, and issues; escalate appropriately with recommendations 
• Support on-site execution, including run-of-show coordination and issue management 
• Manage budget tracking, purchase orders, invoice processing, and reconciliation in partnership with Finance and vendors 

Program Management & Operational Support

• Translate strategic direction into detailed execution plans, project timelines, and workback schedules 
• Maintain project plans, trackers, and status updates across multiple workstreams 
• Collect, organize, and maintain program assets (scripts, bios, decks, visuals) and manage deliverable trackers 
• Prepare materials and updates for leadership reviews and internal checkpoints 
• Track decisions, action items, and follow-ups to ensure accountability across teams 

Cross-Functional & Enterprise Support (As Needed)

• Support enterprise recognition and incentive programs in partnership with cross-functional teams 
• Assist with culture, engagement, and leadership communications initiatives tied to SPC NA programs 
• Partner with internal teams to support operational improvements and enterprise initiatives as needed 
• Identify opportunities to streamline workflows and improve program delivery and day-to-day operations 

About You 

Required Qualifications:

• Bachelor’s degree required 
• 6+ years of experience in program management, operations, events, or a related field (pharmaceutical or life sciences industry preferred) 
• Experience managing complex initiatives with multiple stakeholders and external vendors 
• Strong organizational and project management skills with ability to manage multiple priorities 
• Proficiency in budget management and financial tracking 
• Excellent written and verbal communication skills with strong attention to detail 
• Strong interpersonal skills and ability to work across diverse stakeholder groups 

Preferred Qualifications:

• Experience supporting senior leaders and enterprise-level programs 
• Familiarity with pharmaceutical commercial operations 
• Experience with collaboration and project management tools 
• Experience with process improvement or operational excellence methodologies 
• Exposure to digital tools, automation, or AI-enabled workflows in support of program management or operations a plus 

Key Competencies:

• Proactive, collaborative, and solution-oriented 
• Strong judgment and ability to operate with discretion 
• Ability to anticipate needs and escalate thoughtfully 
• Comfortable operating in a fast-paced, matrixed environment 

Travel & Work Environment:

• Approximately 10–15% domestic travel, with increased frequency during major program execution periods (e.g., site visits and on-site meetings). 
• This position may require extended periods at a computer workstation and occasional physical activity during on-site program execution, including standing, walking, and coordination across venues 

Why Choose Us?  

• Bring the miracles of science to life alongside a supportive, future-focused team. 
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. 

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.