People Services Specialist

About the job

At Sanofi, we chase the miracles of science to improve people’s lives. All our decisions are taken with our most important stakeholder in mind – the patients.

Having a rich history of innovation that dates back over 100 years, Sanofi more than ever stays true to its commitment to transform the practice of medicine by providing potentially life-changing treatments and the protection of life-saving vaccines to millions of people. This history includes the first treatments for many rare diseases and the establishment of standards of care in diabetes and cardiovascular disease. Sanofi’s commitment to public health has helped protect hundreds of millions of people from influenza every year for decades and pushed polio to the brink of eradication, while its scientific vision has led to breakthrough innovations in the treatment of inflammatory diseases.

~ 43.07Bn€ Net Sales FY23

~90 countries

~ 91K employees

~ 59 manufacturing sites

~ 20 R&D sites

Our Team:
The PS Specialist will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The PS Specialist will ensure that the procedures listed below and related to C2R and WD areas are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties.

Main Responsibilities:

• Continuously monitor the quality and timeliness of the responses provided by the C2R team to tickets related to various People topics. Give feedback to C2R team and stablish improvement action plans if necessary.

• Analyse, identify, and share improvement opportunities with the Tier 1 team and SMEs regarding the articles and decision trees, in order to enhance employee self-service with high-quality content and automated responses.

• Queries Handling through the ticket tools used within People Services especially in ServiceNow , providing timely and high-quality response for report queries.

• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.

• Handling MDM activities in WD, maintaining the data clean in a quarterly basis.

• Deliver high-quality standard service to internal employees.

• Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement.

• Continually seek out ways to improve user satisfaction.

About You

Experience:

• 1-2 years in P&C or customer service support.

Technical Skills:

• Familiarity with People Service tools (Workday, ServiceNow, QlikSense).

• Basic knowledge of HR processes and data management.

Education:

• Bachelor’s degree in a relevant field.

Languages:

• Proficiency in English (advanced level).

• Proficiency in local language (if required).

Pursue Progress, discover Extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN videoand check out our Diversity Equity and Inclusion actions at sanofi.com!