Workplace Experience Specialist

Our Team:

     Our Sanofi workplace is rooted in hospitality principles and integrates the latest technologies to enable our employees to have positive and inclusive work experience.

     Workplace Experience team provides employees with innovative, best-in-class services and a well-supported workplace to promote productivity, wellbeing, collaboration, and innovation, and ultimately foster greater employee engagement.

Main responsibilities:

Office Operations management

·       Assist in executing day-to-day office operations management, creating an efficient, comfortable, and safe working environment for all employees.

• Ensure the office environment meets health, safety, and comfort standards. Support sustainability initiatives.

• Monitor office space utilization and assist in optimizing space configuration and efficiency
• Coordinate meeting room booking systems to optimize meeting resource utilization
• Support the planning and execution of office relocation, renovation, and other related projects

Employee Experience Enhancement

• supports the Sr. Workplace Experience Manager in executing and optimizing workplace services, employee experience enhancement.
• Collect and analyze employee feedback to identify key issues affecting employee experience

• Assist in designing and implementing employee satisfaction improvement initiatives
• Support the optimization of new employee onboarding experience to ensure a smooth integration process
• Organize employee communication sessions to convey office-related policies and updates
• Serve as the liaison between employees and the Workplace team, responding promptly to employee needs

Vendor Management

• Day-to-day management and partnership with office-related vendors.
• Monitor vendor service quality to ensure compliance with service standards and contractual requirements
• Handle vendor-related issues and escalate significant matters in a timely manner
• Assist in vendor performance evaluation and contract renewal processes if needed.
• Maintain vendor contact information and service records

Events Support & Internal Communication

• Organize and execute office events (e.g., holiday celebrations, wellness activities, etc.)
• Assist in cross-departmental communication and coordination to ensure timely and accurate support to all the needs of events.
• Manage workplace noticeboards and internal communication channels

HSE & Security Support

• Ensure office operations comply with local regulations and company policy requirements
• Assist in implementing safety management measures and emergency response plans
• Support the HSE (Health, Safety & Environment) related activities and training
• Participate in safety inspections and risk assessment activities

Data Management & Reporting

• Collect and organize workplace-related data (e.g., space utilization rates, service satisfaction scores, etc.)
• Assist in preparing regular reports and business performance analyses
• Maintain workplace management systems and databases
• Support budget tracking and cost control activities
• Collect and analyze employee feedback to identify key issues affecting employee experience

About you:

Experience:

• Collect and analyze employee feedback to identify key issues affecting employee experience

Soft skills:   

• Excellent organizational, coordination, and multi-tasking abilities
• Strong problem-solving and decision-making skills
• Detail-oriented with strong execution capabilities
• Strong service orientation and user-centric mindset
• Strong communication and relationship-building skills

Technical skills:

• A good knowledge of varied technical disciplines related to Facility Management.
• Good vendor management capability.
• Good project management including experience of office design & built project and service outsourcing bidding.
• Basic data analysis and reporting capabilities
• undefined

Education:Bachelor’s degree or above. 

Preferred:FM experience in Pharmaceutical Industry or Hospitality experience in hotel industry.