Customer Engagement Manager

Job title: Customer Engagement Manager

• Location: Dubai, UAE 

About the job

As Customer Engagement Manager within our Marketing team, you'll orchestrate seamless customer journeys and drive field excellence through high-impact campaigns, events, and omnichannel engagement that puts healthcare professionals at the center of everything we do. Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. As part of our customer engagement team, you'll bridge strategy and execution – translating brand priorities into personalized customer experiences, enabling field teams with cutting-edge digital tools, and ensuring every interaction drives meaningful outcomes for healthcare professionals and patients.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Execute customer activation events including local and international congresses, speaker tours, standalone events, and virtual webinars, ensuring excellence in planning, delivery, and compliance
• Lead campaign planning in partnership with Omnichannel teams, ensuring localized content adaptation, optimized channel mix, and effective field enablement
• Orchestrate customer journeys by translating brand priorities into monthly activities, continuously refining segments based on healthcare professional behavior and market evolution
• Drive CRM adoption and digital tool utilization across field teams, reviewing monthly engagement KPIs and translating performance insights into closed-loop improvements
• Maintain close field engagement through regular account visits (minimum 2 days per week), supporting key account managers and driving strategic project execution in top accounts
• Engage Key Opinion Leaders and Digital Opinion Leaders to share scientific insights, campaign updates, and address customer objections, while collecting structured HCP feedback to assess channel effectiveness
• Collaborate cross-functionally with Sales, Medical Affairs, Analytics & CRM, Regulatory, and Omnichannel teams to ensure seamless execution and customer-centric ways of working

About you

• Experience: Minimum 4 years of commercial experience in pharmaceuticals or MedTech, with a proven track record in customer activation, field enablement, or commercial excellence roles
• Soft and technical skills: Strong customer journey orchestration and campaign execution capabilities; proficiency with CRM and digital tools; excellent communication and stakeholder management skills; analytical mindset with the ability to translate data into actionable insights; customer-centric approach with change management experience; cross-functional collaboration expertise
• Education: Bachelor's degree, preferably in Pharmacy, Medicine, or Life Sciences; MBA or Marketing degree is a plus
• Languages: Business-fluent written and spoken English

Why choose us?

• Shape how healthcare professionals experience our breakthrough treatments – putting customer centricity at the heart of everything we do
• Work at the intersection of strategy and execution, translating brand vision into real-world impact through omnichannel engagement and field excellence
• Drive digital transformation with cutting-edge CRM tools and data-driven insights that continuously optimize customer experiences
• Build meaningful relationships with leading healthcare professionals, Key Opinion Leaders, and field teams across diverse markets
• Thrive in a collaborative, agile environment that values innovation, continuous learning, and bold thinking
• Grow your career with access to cross-functional opportunities, mentoring, and a company that invests in your development
• Make a real difference for patients with high unmet needs while working in a purpose-driven, inclusive culture

PursueProgress. DiscoverExtraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.