SAP S/Hana Business Enablement Sales order mgmt lead

This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating specific order to serve initiatives and capabilities development. 

The role is responsible for enabling the implementation of domestic and export sales order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. 

Key focus areas include: 

• Leading the implementation of core model processes for domestic and export order management 
• Ensuring system design and configuration meet business requirements 
• Driving change management and stakeholder engagement 
• Supporting process and system testing with K-users 
• Coordinating with Global Process Leads for process design and improvements 

Main responsibilities 

People Management Responsibilities

• Lead and develop a team of domestic and export order management senior experts and analysts 
• Set clear performance objectives and conduct regular performance reviews 
• Coach and mentor team members to enhance their capabilities and support career development 
• Manage resource allocation and workload distribution across the team 
• Identify training needs and ensure team competency development 
• Drive team engagement and maintain high performance culture 
• Conduct regular 1:1s and team meetings to ensure alignment and communication 
• Manage recruitment and onboarding of new team members 
• Foster collaboration and knowledge sharing within the team 
• Handle escalations and support team members in complex problem-solving 

Preparation Phase

• Lead data gathering activities for assigned business units or geographies 
• Conduct thorough data validation and identify complex inconsistencies or gaps 
• Develop and document comprehensive business scenarios and routes to market 
• Analyze and document as-is information, including process flows and system landscapes 
• Manage and prioritize ongoing projects impacting the Order to Serve operating model 
• Lead analysis of current practices alignment with planned S/4HANA design 
• Develop and analyze performance metrics and KPIs 
• Create and maintain stakeholder mapping 
• Develop implementation roadmaps with minimal guidance 
• Conduct in-depth gap analysis between current and target operating model 
• Translate gaps into detailed business requirements 

Scoping and Design Phase

• Lead gap analysis between current processes and core model 
• Present core model to stakeholders and manage feedback 
• Evaluate and document potential deviations from core model 
• Prepare and present documentation for Design Authority escalations 
• Collaborate with the solution delivery team on design specifications 
• Translate complex business requirements into functional specifications 
• Lead design review sessions and synthesize outcomes 
• Oversee and maintain design documentation in Signavio at L5/L6  
• Manage approval processes and escalate issues as needed 
• Identify and share process improvement opportunities with Global process leads 
• Lead coordination between business stakeholders and technical teams 

Build & Test Phase

• Develop and implement K-user engagement strategies 
• Create and manage testing schedules 
• Guide K-users through test script execution and provide advanced support 
• Analyze and prioritize defects, developing resolution requirements 
• Lead the development of process documentation and training materials 
• Design and deliver K-user training activities 
• Manage testing progress and report on key metrics 
• Develop comprehensive test completion reports 

Deploy & Hypercare Phase

• Prepare and empower K-users for end-user training 
• Provide advanced hypercare support and troubleshoot complex issues 
• Analyze process performance metrics and recommend improvements 
• Investigate and resolve critical business issues during hypercare 
• Lead coordination efforts between business and technical teams 
• Oversee solution validation and sign-off processes 
• Manage hypercare completion activities and transition to BAU 

Continuous Improvement

• Analyze feedback on implemented processes and systems 
• Synthesize lessons learned and develop action plans 
• Lead process enhancement activities to design in the ERP 
• Design and implement knowledge transfer strategies 
• Monitor and report on core model adherence 
• Create business cases for enhancement projects 
• Lead Business value projects and manage complex change requests 

Change Management

• Analyze and document complex process changes between functions and Business Operations 
• Lead the mapping of system changes and their impacts 
• Conduct comprehensive organizational impact analysis 
• Analyze role changes and recommend optimizations 
• Evaluate and prioritize local requirements and concerns 
• Develop training needs analysis and learning strategies 
• Manage change-related issues and develop mitigation strategies 
• Lead stakeholder engagement activities and manage resistance 

Project Management and Governance

• Identify, assess, and manage risks and issues, escalating when necessary 
• Ensure alignment between processes and overall strategy 
• Facilitate decision-making processes through comprehensive analysis and recommendations 
• Manage team capacity planning and resource allocation across projects 
• Ensure team alignment with project objectives and timelines 

Requirements

Educational Background 

• Bachelor's degree in business-related fields; Master's degree preferred 

Professional Experience 

• 7-10 years' experience in Order Management processes 
• Proven experience in leading transformation programs 
• Extensive experience in SAP implementation projects 
• In-depth understanding of Supply Chain and order-to-cash processes
• Minimum 3 years of people management experience 
• Experience in leading and developing order management teams 
• Track record of successful team performance improvement 

Key Competencies 

• Advanced project management skills 
• Strong change management capabilities 
• Ability to lead and influence cross-functional teams 
• Excellent analytical and problem-solving skills 
• Strong communication and presentation skills 
• Fluent in English; other languages are a plus 
• Strategic thinking and ability to drive innovation
• Proven people management and leadership skills 
• Ability to build and develop high-performing teams 
• Experience in performance management and talent development 
• Strong delegation and prioritization skills 
• Coaching and mentoring capabilities 

Main Interactions

Internal

• Business Operations Order to Cash team 
• iShift Program team 
• Regional implementation teams 
• Business Process Owners within Business Operations 
• Supply Chain, Trade stakeholders 
• IT and technical teams 
• Change Management team 
• Business users 
• K-users and super users 

External

• Implementation partners 
• System integrators 
• External consultants 

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