Facilities Operations Lead

• Location: Gent, Belgium
• Job type: Permanent, Full time

About the job

This role is part of the Workplace Experience team in the Ghent R&D site of Sanofi. The mission of this department is to “offer the best workplace experience to all Sanofi employees to allow them to bring the best version of themselves at work”.

The Facilities Operations Lead (Workplace Experience Operations Lead) plays a strategic leadership role in realizing Sanofi's mission by ensuring that both people-oriented services and technical systems are consistently aligned with Sanofi's high standards for workplace experience. The Operations Lead drives innovation, service excellence, and continuous improvement across all facility functions, including hospitality services (like catering, reception, security & cleaning) and technical systems (like HVAC, electricity, laboratory gases, fire safety and other critical building infrastructure).

The Operations Lead participates in the "on call duty" rotation schedule every few weeks to ensure availability for urgent and unforeseen interventions that are critical to maintain the proper and safe functioning of the organization.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

• Oversee vendor management, ensure contractual obligations are being met.

• Ensure compliance with all relevant QHSE standards and regulatory requirements.

• Handle stakeholder communications and complaint resolution.

• Manage divers projects from conception to implementation.

Main interactions:

• Internal: Facility Management, HSE, Business Process Operations, IT, Global Security, Scientists, ...
• External: Landlord, Service providers, Auditors, ...

About you 

• Bachelor's degree in Facility Management, Hotel Management or related field.
• Minimum of 3-5 years’ experience in:
  • soft services management and/or hospitality.
  • managing building systems and/or supervising maintenance contractors.
• Excellent vendor/contract management skills
• Fluency in Dutch (native preferred) and English, both written and oral
• Computer literacy (MS Office, CAFM/CMMS systems)
• VCA certification (Safety for Operational Supervisors) preferred
• Valid driver's license
• Excellent communication and interpersonal abilities.
• Customer service orientation.
• Problem-solving skills
• Asset lifecycle and infrastructure management
• Demonstrated organizational and project management capabilities.

Why choose us?

• At Sanofi, we believe in continuous learning and development. We encourage innovative thinking and welcome fresh ideas for process improvements and system optimizations.
• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
• An individual and well-structured introduction and training when you onboard.
• You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully.
• As a globally successful and constantly growing company, Sanofi provides international career paths as well.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

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