Tier 2 Specialist - People & Culture Systems

Job Title: Tier 2 Specialist - People & Culture Systems

Job Location: Hyderabad Hub

The People Services Tech Solutions team is a team of experts that helps Operations through global technologies such as Workday, Appical, Peakon, iLearn.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Tier 2 Specialist - People & Culture Systems​ within our People Tech Solutions team, you’ll be part of a team of 4 to 5 experts ensuring business continuity and providing the right level of expertise on People and culture processes as well as People and culture tools such as Workday, Applical, Workhuman.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

About the job

Main responsibilities: -

• The Tier 2 Specialist - People & Culture Systems plays a critical role in the maintenance, development, and implementation of HRIS systems and the support of integrations for the downstream target systems. identify automation solutions and participate on projects at a regional/global level, either as a member or as a leader.

• The scope includes hiring & onboarding, termination & offboarding, talent management & development and Your Voice surveys as well as projects as part of the Workday roadmap, Global/local HR Solutions projects or Global/local projects connected to Workday as a source system. The incumbent will Participate as strong support based on Qualtrics, Peakon, Appical, work human expertise domains to improve the user experience for P&C, Managers and Employees in the frame of our target operating model.

• Provide Level 2 functional and technical support and follow through to resolution in an effective and timely manner.  

• Understand change requirements at global and regional levels and translate them into actionable process and system changes. 

• Conduct impact and root cause analysis, manage communications, and influence decisions to align with the support model and the business strategic objectives. Initiate change requests, test and implement system updates.

• Liaise with key stakeholders to identify pain points and implement sustainable solutions to ensure a high level of quality for Core HR master data. Assess and test new functional enhancements for semi-annual releases.     

• Contribution to Change Management roadmap as part of support activities, local contribution to end-user user adoption and continuous feedback. Knowledge management through the team and the development of local tools to ensure a high level of support (documentation, knowledge sharing…), contribution to knowledge transfer and education of first levels of support (Employee Contact Center, P&C Partners, HR Data Management teams…)

• Assist with working closely with the Global Process Leads, with the Core Model & CoE’s Partner and with the Employee and External Master Data team, as well as all stakeholders such as P&C, R&P, Talent Acquisition, Internal Control, Digital Operations, to ensure constant alignment.

• Work closely with the various Team Leads to ensure the updates of the Core Model documentation (process flow, key management rules, RACI…), as well as for the One Support articles when needed. Ensuring compliance with internal control requirements of Globally defined Model, according to People Services Global Core Model

About you

• Experience in HR solutions environment

• Experience in assisting with Global Projects.

• Soft skills: Ability to work in an international, and functional matrix environment.

• Ability to interact with internal and external stakeholders in a professional manner. Team player, able to work collaboratively transversally with an end-to-end mindset. Good communication skills attentive to customer needs and feedback

• Ability to organize, prioritize and structure the workload for oneself, the team, as well as for stakeholders.

• Action oriented, delivery driven, change agent, responsive.

• Solution oriented, deductive, and analytical skills

• Ability to identify the proper solution to address a specific business issue.

• Ability to translate from a business requirement to a technical requirement and provide an applicable solution to the business.

• Technical skills: Good understanding of People & Culture / Human Capital Management related tools & systems e.g., Workday, Peakon, Appical (Sanofi Onboarder), Qualtrics and Work human.

• Profound Knowledge of Microsoft Applications

• Languages: fluent in English