Tier 2 Specialist WD

Job title: Tier 2 Specialist WD

• Location: Hyderabad

About the job

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. As a company with a global vision of drug development and a highly regarded corporate culture, Sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of Artificial Intelligence (AI) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health.

Global Learning Services within People Services is responsible for managing and supporting Sanofi’s e-learning solutions and maintaining processes for day-to-day operation. The GLS support team works closely with learning strategy decision-makers and administrators to organize, manage, and report on global compliance learning for Sanofi employees and their partners. The Learning Support team provides global support of all e-learning applications for both internal and external Sanofi employees. The Sanofi global user population consists of over 100,000 users across all Functions and Sites. Learner Support acts as the subject matter expert team that advises employees on their learning journey and troubleshoots issues related to these applications. Closely collaborates with multiple stakeholders and support teams globally in order to provide a clear resolution to incidents.

Main responsibilities:

• Manage HR queries from employees using the procedures provided and articles in the knowledge base. Work in the case management tool to report each case and progress on the resolution. Provide customer service to the employees mainly on People Services queries verbally and in writing

• Provide Level 2 functional and technical support and follow through to resolution in an effective and timely manner. Understand change requirements at global and regional levels and translate them into actionable process and system changes. Conduct impact and root cause analysis, manage communications, and influence decisions to align with the support model and the business strategic objectives.   

• Initiate change requests, test and implement system updates. Liaise with key stakeholders to identify pain points and implement sustainable solutions to ensure a high level of quality for Core HR master data.

• Assess and test new functional enhancements for semi-annual releases. Support for Global Processes (providing guidelines and support, administrating and coordinating the data needed for the process via preparation, corrections, loads, managing functional and technical issues across the process), Contribution to Change Management roadmap as part of support activities, local contribution to end-user user adoption and continuous feedback.

• Knowledge management through the team and the development of local tools to ensure a high level of support (documentation, knowledge sharing), contribution to knowledge transfer and education of first levels of support (Employee Contact Center, P&C Partners, HR Data Management teams).

• Cooperate transversally to serve as a liaison between People Services and Digital to provide systems support and analysis to leverage technology solutions to meet the needs of end users of HR and non-HR systems. Work closely with the People Services People Life Cycle GPO team, as well as all stakeholders such as P&C, R&P, Talent Acquisition, Internal Control, Digital Operations, to ensure constant alignment

• Work closely with the Captive Centers in the management of Support & Service Requests, and in identifying synergies

• Ensure compliance with internal control requirements of Globally defined Model, according to People Services Global Core Model.

About you:

• Experience: 4 to 6 years of Experience in Workday environment is mandatory. Experience in assisting with Global Projects (HR projects to be specific). Ability to work in an international and functional matrix environment. Ability to interact with internal and external stakeholders in a professional manner. Team player, able to work collaboratively transversally with an end-to-end mindset. Attentive to customer needs and feedback.

• Functional skills: Broad understanding of HR process and activities (essential). Awareness of data privacy rules (GDPR etc.) (advantageous). Strong problem solving, deductive and analytical skills (advantageous).

• Soft skills: Ability to organize, prioritize and structure the workload for oneself, the team, as well as for stakeholders. Action oriented, delivery driven, change agent, responsive. Solution oriented, deductive and analytical skills. Ability to identify the proper solution to address a specific business issue. Ability to translate from a business requirement to a technical requirement and provide an applicable solution to the business.

• Ability to interact with internal and external clients in a professional manner (essential). Team player, able to work collaboratively transversally and with HRS front line teams with an end-to-end mindset (essential). Attentive to customer needs and feedback (advantageous).

• Technical skills: Working knowledge and experience in WD Security – Role assignments, SOX Audit, reports extraction. (Not mandatory, Willing to learn). Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g., Workday (Mandatory). Knowledge of Microsoft Office with advanced level proficiency in Excel (essential). Knowledge and experience in SNOW (ServiceNow).

• Leadership skills: Organized and structured to execute tasks as per deadlines (essential). Attentive to detail and work with precision (advantageous). Action oriented, delivery driven, change agent (advantageous)

• Languages: Good communication skills.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.

• Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.