Business Analysis

Job title: Senior Automation Business Analyst

Location: Kuala Lumpur

Hiring Mnager: Timea Hideg

Job type: Permanent, full-time

About the job

 Our team:

·       Technology and Innovation team is a key pillar of Sanofi Business Operations, encompassing Intelligent Automation and Process Intelligence. Team delivers process optimization and end-to-end automation solutions.

·       As a Senior Automation Business Analyst, you will work on automation projects across all business units. You will be part of an international, transformational organization driving digitalization with flexible working support.

·       You will work closely with developers in a complementary partnership. While you will focus on business requirements, solution design, and project management, the developers will handle technical implementation. This collaboration ensures seamless delivery from business needs through technical execution.

Main responsibilities

This position delivers Automation and AI projects globally across our technology portfolio: RPA, Low Code Solutions (Microsoft Power Automate), AI/Agentic AI Projects, and Intelligent Document Processing (IDP).

Business Analysis & Requirements:

·       Translate business requirements into technical needs and data models

·       Conduct process analysis and identify automation opportunities

·       Create and maintain process documentation

·       Work closely with Developers to translate business requirements into technical specifications

·       Collaborate with architects and developers to ensure technical feasibility of proposed solutions

·       Act as bridge between business stakeholders and technical development team

Project Management:

·       Manage stakeholder relationships across functions and with 3rd parties

·       Define business cases, monitor Progress, manage risks and issues

·       Ensure adherence to Sanofi automation methodologies and best practices

Technology Implementation:

·       Provide business context and requirements to guide technical architecture decisions

·       Together with architect recommend optimal technologies (RPA, AI/ML, Power Automate, IDP, native automations or combination of different technologies' ) for business challenges

·       Collaborate on solution design ensuring business needs are met through technical implementation

Development Support:

·       Work closely with Developers and business stakeholders during solution development

·       Provide ongoing business guidance and clarification during development phases

·       Collaborate on testing strategies and user acceptance testing

·       Create user stories, UAT documents, and process scenarios

·       Ensure developed solutions meet business requirements and user expectations

·       Serve as central knowledge point for business processes

Continuous Improvement:

·       Develop/ improve existing automation policies, standards, and templates

·       Manage Knowledge Base for automation projects

·       Stay in touch and Implement market best practices for AI/Low Code/RPA/IDP framework

About you

Background and Experience:

·       4-6 years in automation projects as business analyst/data scientist/PM

·       Preferred Experience with AI/agentic AI projects and machine learning implementations

·       Previous experience with RPA, application builds, IDP projects

·       Global Business Services or transversal role experience preferred

Technical skills:

·       Understanding of technologies required rather than hands-on development

·       Preferred previous experience with RPA platforms (, Automation Anywhere preferred, Blue Prism, UiPath etc) Microsoft Power Automate and Power Platform , AI frameworks and platforms eg Amazon Bedrock , IDP platforms (ABBYY, Kofax) and programming languages (Python, SQL) ,Data analytics tools (PowerBI,) Big data platforms (Datalake, Snowflake) and enterprise systems (SAP, Workday, Coupa, Salesforce)

·       Strong collaboration skills with technical development teams

Process knowledge:

·       Preferred previous experience in Finance (A2R, P2P, O2C), HRS, Procurement, M&S, Supply Chain, Commercial Operations, Clinical Trials, Regulatory Affairs, Pharmacovigilance, Quality, R&D, Medical Affairs

·       Process assessment and modeling techniques

·       Cross-functional, multi-geography collaboration skills

Project management:

·       Professional certification (PMI-CPMAI , PMP, CAPM, Prince2 ) preferred

·       Agile/Scrum methodology experience

·       PM tools proficiency (Jira, Confluence)

·       Multi-project management and risk mitigation expertise

Soft skills:

·       Requirements gathering and technology recommendation abilities

·       Strong communication and presentation skills across organizational levels

·       Ability to explain complex concepts to non-technical stakeholders

·       Delivery-focused with problem-solving mindset

·       Stakeholder management and influence without authority

·       Continuous learning mindset

·       Fluent English required

Education:

·       Computer Science, Engineering, Information Technology, or Business Administration degree. preferred.

Preferred Qualifications:

·       Automation Anywhere and Microsoft Power Platform certifications prefered

·       AI/ML enterprise implementation experience

·       Lean Six Sigma methodology knowledge