Customer Engagement Manager - Dermatology

Customer Engagement Manager Dermatology

• Location: Milano, Italy

About the job

The Customer Engagement Manager–Dermatology will lead and support the development of innovative digital campaigns and multichannel marketing strategies in the dermatology area. The role works cross-functionally to improve customer experience, support national and regional projects, and enhance commercial performance. You’ll collaborate with product managers, commercial excellence, and the brand team in a high-performing and agile environment.

Sanofi Specialty is the Sanofi Global Business Unit focused on Immunology, Oncology, Rare Diseases and Multiple Sclerosis. Our purpose is to help people with debilitating and complex illnesses, both complicated to diagnose and cure. Specialty is committed to discovering extraordinary treatments and instilling hope for patients and their families worldwide.

Main Responsibilities

• Develop and execute multi-channel brand strategy, content, and campaigns in the dermatology area.
• Support implementation of national and regional marketing projects in collaboration with cross-functional teams.
• Lead customer journey mapping, segmentation, and persona development to drive targeted engagement.
• Promote adoption of digital tools and platforms (e.g., 1CRM, CLM, Content Localization Hub) to enhance go-to-market execution.
• Act as the focal point for global go-to-market activities within the therapeutic area.
• Define and monitor KPIs for campaign effectiveness and implement improvements.
• Advocate for agile culture within the team and support change management initiatives.

About You

• Experience: Pharmaceutical industry experience, preferably in dermatology marketing; experience in customer-facing roles is a plus.
• Soft and technical skills: Strong analytical, project management, and communication skills, stakeholder engagement, Excel and PowerPoint proficiency, teamwork in matrix environments, strategic thinking, proactive mindset.
• Education: Bachelor’s degree required; advanced degree preferred.
• Languages: Fluency in Italian and English (spoken and written).

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

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