Controlling Operations GBU Service Manager - SK/ANZ

Job Title: Controlling Operations GBU Service Manager - SK/ANZ

Location: Barangaroo, Sydney, Australia

Job Type: Fixed-Term (12 Months)

Job Summary:

The South Korea / ANZ (MCO) GBU Service Management (SM) position is part of the MCO/Region FinOps leadership team and the country Finance SLT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. The GBU SM oversees compliance towards Finance Operations service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target end state and will be monitoring for service quality. Beside oversight of Quality assurance, customer relationship management and stakeholder communication, a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing, by mutualizing process resources to provide transversal and geography agnostic support. The incumbent will be a leader with the ability to influence local stakeholders and bring different strategic views together.

Main responsibilities:

• Guide and monitor local & MCO implementation plans within agreed timelines and coordinate the transformation with his/her peers reporting to the Head of GBU/CF Service Management

• Enabling successful change with the organization

• Accountable for E2E FinOps Quality Assurance by monitoring and overseeing service levels. Ensure that the services are delivered in accordance with the expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:

• Monitoring changes delivered and performance of the FinOps services.

• Communicating KPIs (defined by GPL)

• Understand local leaders requirements, gathering feedback, challenging the status quo and aligning priorities while maintaining strong relationships

• Translate local requirements into operational outcomes

• Contribute to major transformation programs like Finance Academy and oversee operational excellence in business planning & budget processes with broad business impact.

• Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfaction

• Through customer insights, identifying impactful strategic areas for process optimization and efficiency improvements

• Establish and lead effective partner networks/working relationships with local Finance stakeholders.

• Monitor operational excellence in service delivery through oversight of service levels

• Connect local priorities with different global targets to achieve the best outcome for Sanofi

• Contribute to the partnership with the Decision Support & Analytics COE to increase user experience and operational excellence

• Provide input to Service Delivery & GPO teams regarding customer-centric approaches, quality standards and customer satisfaction enhancement strategies

• Create a positive and supporting atmosphere among local stakeholders

• Act as the right hand of the local CFO for transversal & strategic projects

About you

Experience:

• 3+ years of experience in Finance related positions with increasing responsibility

• Operational experience within controlling at Sanofi

• Transformation experience highly desirable

Soft skills:

• Continuous learning mindset

• Effective change leader with the ability to effectively communicate the need for change

• Highly customer-oriented mindset; proven ability to actively listen to the needs of stakeholder’s

• Conflict resolution abilities

• Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization.

• Drive change and efficiency through proactively challenging the status quo.

Technical skills:

• Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGA 

• Excellent organizational and analytical skills as well as communication skills to build commitment and create trust. 

• Strong analytical capabilities and proven experience working collaboratively

• Finance background with a focus on controlling activities

• Solid understanding of financial tools and ERP

• Financial Reporting and Compliance understanding

• Understanding of Internal Controls and Audit environment

• Excellent project management, organizational and analytical skills

Education:

• Bachelor’s degree in accounting or finance is required.

Preferred:

• MBA and/or CPA

• Previous work-related experience within the Pharmaceutical Industry

• Experience with TM1 and SAP

Main Interactions:

• MCO Finance Council

• MCO CFO & FBPs

• Local business stakeholders

• IC&P Internal Control

• FinOps Service Delivery in Hubs

• Internal & External auditors

• GPL team