System Support Analyst

Reference No. R2831291

Position Title: System Support Analyst

Department: M&S Digital FFIP Program

Duration: Fixed term Contract End Date July 30, 2027

Location: Toronto, Ontario

About the Job

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first biopharma company powered by AI at scale.

The Filling, Formulation, Inspection, and Packagain (FFIP) implementation requires a System Support Analyst position with a combination of technical and business analysis skills to contribute to the project. The professional will be part of the FFIP/Beyfortus Digital project team and be contributing from a technical and validation perspective to help ensure MES, PI, Serialization, and hardware rollout are delivered on time, on budget and to the intended scope as defined by the project team and approved by the project steering committee.

We are seeking a highly motivated and self-driven System Support Analyst who possesses a blend of technical expertise, business analysis acumen, troubleshooting skills, and interpersonal skills. This individual will play a crucial role in supporting the rollout of manufacturing IT systems including the manufacturing execution system, data historian system, interfaces for integrated lab equipment, and related physical hardware/workstations. Beyond technical expertise, this role requires a robust set of people-oriented and relationship management skills. These are essential for seamless collaboration across different departments within the project and site encompassing diverse skillsets and expertise, such as Digital, Operations, Automation, and Quality.

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

 Main Responsibilities:

• As a system support analyst, collaborate in the planning, design, development, and deployment of new solutions, and enhancements to existing solutions.  For instance, create process models, specifications, diagrams, and charts to provide direction to solutions developers.

• Coordinate and manage meetings with the FFIP teams and extended project teams (e.g. application Core Teams)

• Liaise with various business groups in the organization to facilitate the implementation of MES, PI, Serialization system, hardware qualification, and new or improved business processes

• Develop and maintain requirements, design specifications, traceability matrix, test scripts, and business cases during the planning and development phases of ITS projects.

• Effectively manage day-to-day tasks in project plans for the project.  Ensure assigned tasks are completed on time and within budget, or that scope, duration or budget changes are well-communicated and approved by Digital management and FFIP management.

• Coordinate, perform, and support in-depth testing, end-user reviews, modified and new processes validation.

• Support shopfloor software and hardware (during office hours and off hours)

SUPERVISED RESOURCES:

This role will not have reports.

Organization/Business Function Background:

This role will report to the Digital FFIP Lead and will be supporting all FFIP manufacturing IT systems.

Location/Scope:

The job site is in Toronto, ON, Canada. Consistent on-site presence is mandatory for this role to facilitate troubleshooting and relationship management.

This role may occasionally require after-hours support availability to address system emergencies as the manufacturing facilities operate on a 24/7 basis. Overtime hours must be agreed with management.

Due to the nature of the job (production floor support) up to date vaccination is required.

Other Responsibilities:

• Successfully delivery of the assigned tasks

• Collaborates with manufacturing operations, Digital (local/global) teams, quality organizations and project leadership to develop validation documents, specifications, test scripts, documentation, and to execute the project tasks within the Sanofi global core solutions model

• Providing in-person support of physical shop floor hardware/workstations (e.g. printers, scanners, WiFi bridges, ThinClient devices, peripherals).

• Participating in on-call support for addressing system emergencies outside of regular business hours.

• Driving system and process improvements to improve user experience and/or reduce required support and troubleshooting effort.

About You

Basic Qualifications:

• Bachelor of Applied Science/Engineering or Computer Science with 0-2 years of experience.

• Good understanding of IT Software Development Life Cycle (SLDC) and Project Management Methodologies

• Ability to quickly learn manufacturing processes

• Strong organizational and time-management skills

• Excellent problem-solving and decision-making abilities

• Effective communication skills (technical writing, verbal and presentation)

• Self-driven with a passion for taking ownership for their work

• Proven track record of successful independent work and self-sufficiency

• Natural curiosity and passion for technology

Preferred Qualifications:

• 3 – 5 years of experience

• Experience in IT or automation environment

• Experience with computer systems validation in pharmaceutical industry

• Strong understanding of waterfall project management methodology with agile mindset and approaches

• Experience with manufacturing execution systems, data historian systems, automation and control systems is advantageous

Language: Fluent English

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

This position is for a new vacant role that we are actively hiring for.​

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.