Key Account Liaison, Respiratory - East

Job Title: Key Account Liaison, Respiratory - East

Location: Remote/Field

About the Job

As a Sanofi Key Account Liaison, you serve as a field-based partner (non-sales) and trusted advisor to high-value healthcare accounts, driving long-term engagement, operational excellence, and business growth. You act as the connective tissue between internal teams and external stakeholders, enabling seamless execution and value delivery across the customer lifecycle.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Executive Stakeholder Mapping and Relationship Management

• Act as the central liaison for all communications and coordination related to the account​

• Build relationships with stakeholders across clinical, operational, and executive levels​ within Key Accounts (Top 5% Health Systems)

• Address customer needs, resolve issues, and ensure satisfaction throughout engagement lifecycle​

• Provide strategic insights and feedback from accounts to inform headquarters team of opportunities for deep engagement and partnership

• Translate customer insights into actionable feedback, contributing to commercial strategy, product innovation, and market positioning

Enable Cross-Team Collaboration for Account Engagement ​

• Enable alignment and strategic execution across field teams to ensure cohesive and impactful customer interactions​

• Coordinate with internal teams (Customer Solutions Marketing, Medical Affairs, Sales, etc.) to support project execution and pull-through at Health Systems​ at appropriate steps of engagement process.

• Identify and remove barriers to collaboration to drive efficiency and accountability across teams​

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Own Account Profiling and Quarterly Business Review (QBR) Execution​

• Own the development of comprehensive account profiles capturing strategic priorities, stakeholder mapping, and growth opportunities​

• Analyze performance metrics, utilization trends, and customer feedback to generate insightful, data-driven QBR that inform strategic planning, content development, and engagement recommendations​

• Lead Quarterly Business Reviews with key internal stakeholders, tracking follow-ups and ensuring progress and continuous improvement in account engagement.                                             

• Maintain a dynamic view of account health and engagement, leveraging CRM tools and dashboards to monitor progress and inform future initiatives

About You

Essential Skills:

• Market Insight & Gap Analysis: Understanding customer pain points and identifying opportunities to bridge strategic gaps

• Orchestration & Pull-Through Expertise: Navigating health system contacts and identifying alignment of customer with business goals, connecting internal and external experts to drive execution of collaborative projects.

• Executive Presence: Confidence and credibility when engaging with C/D-suite stakeholders, earning trust and respect

• Stakeholder Mapping & Engagement: Building relationships across clinical, operational, and executive levels to drive alignment

• Cross-functional Collaboration: connecting internal stakeholders to drive impact at accounts

• Account Profiling & Strategy: Creating detailed account plans that reflect strategic priorities and growth potential

• Quarterly Business Review (QBR) Execution: Synthesizing performance data and customer feedback into actionable insights

• Healthcare System Expertise: Understanding of dynamic healthcare environment; navigating shifting priorities, regulations, and customer expectations

• Customer-Centric Mindset: Understanding the customer needs to build lasting partnerships

Basic Qualifications:

• Bachelor's degree

• A minimum of five years of work experience in one or more of the following: field sales, product marketing, or medical or clinical experience in the same or related therapeutic area within the pharmaceutical or biotech industry

• Respiratory or biologic marketplace experience  

Preferred Qualifications:

• Master's degree

• Launch experience

• Marketing experience

• Demonstrated leadership skills

• Ability to assemble and lead cross-functional teams toward a shared vision of success

• Ability to execute against strategic and tactical plans under tight timelines

• Ability to present ideas effectively to individuals or groups, targeting presentation to the needs of the audience

• Strong organizational skills

• Strong project management experience, including superior analytical and planning skills.

• Ability to manage multiple projects simultaneously

Special Working Conditions:

• Valid driver's license

• Ability to travel 50 - 60 percent

• Ability to travel to meetings/trainings/programs as necessary.

• Must work within label, and regulatory and legal compliance guidelines

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

This position is eligible for a company car through the Company’s FLEET program.

Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.