Sr. Manager, PSS Specialty Pharmacy Performance and Insights

Job Title: Sr. Manager, PSS Specialty Pharmacy Performance and Insights

Location: US Remote

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Candidate will be an integral component of a team responsible for supporting Specialty Pharmacy Partners to help patients start and where appropriate, stay on prescribed therapies. Individual will have a deep understanding of the challenges associated with attaining medications prescribed by Healthcare Providers (HCP) and will collaborate to develop and deploy initiatives to improve conversion and patient compliance to Sanofi related medication therapies.

Key activities owned will include creating a performance insights tracker based on department priorities, filled with insights and recommendations on actions or opportunities for improvements across the department to drive a culture of continuous improvement to the patient’s experience.  This individual will possess exceptional interpersonal skills to create strong relationships across all cross-functional partners ensuring clear and timely communications across stakeholders. The candidate will have a strategic mindset and provide insights delivery and recommendations for action or improvement as well as driving governance meetings critical to the delivery of PSS strategy.

This person will collaborate with the Specialty Pharmacy Account Team to identify and establish action plans for additional opportunities to improve the patient’s experience.

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

Operations

• Effectively communicate with relevant functional areas / personnel and provide account level insights to establish institutional knowledge.                   

• Partner with Reimbursement and Market Access teams to attain expected results for payer plan changes/modifications.

• Collaborate with Sales and Brand Marketing counterparts and provide specific HCP and payer insights.

• Ensure compliance with all manufacturers’ corporate policies, applicable laws and industry standards.

• Provide support and educate on non-promotional processes including services provided by external patient support partners (Copay, Free Drug, Quick Start, PA Support).

• Have exceptional attention to detail in analyzing data and identify areas of opportunity.

Contracted Pharmacy Management

• Create strategic relationships with each assigned Specialty Pharmacy and effectively manage pull through performance.

• Exceptional working knowledge of Specialty Pharmacy Practice Operations including understanding of the patient and HCP experience.

• Oversight of Pharmacy Key Metrics to identify trends related to the patient journey and manage the specialty pharmacy to identify actions that can improve the patient experience.

• Determine/Implement Pharmacy Process Improvement plans to increase the Pharmacy's Key Metric Results.

• Lead Cross Functional Pharmacy Quarterly Business Reviews, including scheduling and confirming areas of opportunity with the pharmacy to support Sanofi’s business.

• Daily Operational management of the pharmacies meeting requirements of internal and external customers.

• Invoice management for the Enhanced Specialty Services provided by the specialty pharmacies.

Data Management

• Guide analytical stakeholders to build/determine pharmacy performance key metrics and understand what is impacting the key metrics in partnership with trade.

• Provide insights based on data metrics and action plans in coordination with Specialty Liaison.

• Support Sanofi’s data aggregation partner to identify opportunities for data quality and accuracy, identify opportunities for improvement and follow through on action plans: timeliness; completeness; accuracy; etc.

• Ability to think strategically and create HCP & Patient solutions identified through data assessment.

Performance Management

• Proactively identify performance against KPI’s. Lead performance monitoring with accountable owners ensuring proactive identification of potential risks to project timelines or expected impact. Provide regular updates across appropriate teams.

• Identify adherence and conversion rate opportunities to drive improvement to patient experience.

• Develop interventions and actions that will improve overall performance and partner with analytical stake holders to develop interventions.

• Support end to end patient journey and process flows.

• Evaluate core vs enhanced services and provide recommendations or changes to continuously improve patient experience.

• Synthesize data and develop narratives for different stakeholders based on performance insights

Continuous Improvement:

• Manage a process to memorialize all escalations and channel information to the Quality Improvement Team for evaluation and delivering process improvements to improve the patient experience.

Project Leadership:

• Drive the end-to-end management of key ad-hoc projects/data request/insights dashboard to support delivery of best-in-class PSS execution.

PSS evolution and culture:

• In collaboration with Leadership Team create a mindset of continuous improvement and execution excellence in service to the positive impact for the patient across the organization.

Ways of Working

• You will be a member of the Strategy & Operations Planning Leadership Team and model executive presence and an enterprise mindset.

• You will foster strategic alignment and close collaboration between cross-functional, alliance and department teams.

• You will ensure processes are set to support an agile working environment and ability to deliver excellence in execution.

• You will be a driver that continuously seeks opportunities to share areas of improvement across the department and cross-functional organization.

• You will be a key player in establishing an environment of transparency, collaboration, thoughtful risk-taking, and culture of innovative thinking and continuous improvement.

About You

Skills

• Self-starter with strong project management and leadership skills

• Specialty Pharmacy business knowledge and understanding of key market dynamics in PSS.

• Financial and analytical skills

• High situational and personal awareness

• Appetite for challenge and stretch

• Structured, with strong communication skills including writing

• Ability to work cross-functionally, strong team player

• Ability to deal with ambiguity and work in autonomy with limited guidelines

• Ability to prioritize and assess business needs to make decisions to drive progress

• Innovative thinker

Work Experience:

• 5+ years in Pharmacy environment with project management experience

• 3+ years in Specialty Pharmacy or Patient Support Services experience preferred

• Experienced in leading by influence and drive in matrix driven project teams / organizations

• Agile mindset and practice: ensure the correct pace of the acceleration being outcome goal oriented

• 2+ years in driving data insights and recommended actions to improve Pharmacy or Patient Support Services Programs

• Demonstrated ability to challenge status quo, be persistent and resilient.

Preferred Qualifications:

• Pharmacy degree

• MBA

Skills & Competencies:

• Strategic Thinking: Makes decisions by analyzing current and future scenarios.  Disrupts the status quo with innovation, develops new approaches to deliver results while remaining pragmatic and focused on priorities.

• Continuous Performance Improvement: Proactively identify opportunities to drive continuous improvement of end-to-end patient journey and experience.

• Relationship and influence: Inspires trust through empathy and authenticity.  Empowers and recognizes others to create powerful and trusted relationships while challenging the status quo.  Effective Stakeholder management.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or a lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave. 

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.