Manufacturing and Supply
Where the
miracles of
science are made
a reality for patients

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your job, as Customer Care Project Support Officer VIE within our Manufacturing and Supply team, will be to support the iShift Program to:

• Design standardized E2E processes to generate business value for the Group and deliver best in class collaborative solutions to our Customers.
• Deliver innovative state of the art tools, processes enabling Supply Chain as a Global Function.
• Secure Customer Care functionalities in SHIFT program and ensure consistency of business and IT architecture.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Support and coordinate business related activities of the implementation of the iShift program, processes and tools according to the roadmap and timelines and according to overall program guidelines and roll-out methodology.
• Provide support for design and implementation of core standardized process within SAP S/4Hana focused on Customer service processes (such as: Order taking, acceptance, fulfillment, delivery and invoice, claims and returns management etc).
• Collaborate according to the project to secure testing, training, cutover, Hypercare phase during roll-out according to Shift project responsible, accountable, consulted and informed (RACI).
• Support scoping during the deployments, perform gap analysis and solution definition and complete and/or develop trainings approach and ensure, the necessary training documentation is well maintained for assigned projects (f.e. Key business rules, Process map, training material update according to the evolution of the Core model, Define the needs for localization with the objective to stick as much as possible to the core model, Detect process improvement area and promote locale best practices and innovation, Prepare report regularly status progress to project and program management).
• Identify the human and organizational impacts/change impact analysis.
• Collaborate with the Central Change Management team and the Project Deploy responsible to organize the change management actions.

About you

Experience:

• Relevant work experience parallel to the scope of responsibilities.

Soft and technical skills:

• Great communication and interaction skills, eager to learn.
• Ability to perform independently while being a good team player and in a collaborative environment.
• Ability to structure, organize, and anticipate.
• Accountability, reliability and ability to work in transparency.
• Open minded with advanced active listening skills.
• Advanced knowledge of Microsoft Suite (Word, Excel, PowerPoint etc.).

Education:

• Master‘s Degree with an orientation in Business related fields/Supply Chain Management/Economics.

Languages:

• Fluent in English, Spanish knowledge would be a plus.