Manufacturing and Supply
Where the
miracles of
science are made
a reality for patients

Customer Fulfilment Analyst (Fixed Term)

• Location: Bogotá

About the job

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your job, as Customer Fulfilment Analyst within our Customer Fulfilment.

JOB PURPOSE:

• Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders, etc.
• Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues.
• The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM and general knowledge of sales order management required to be able to identify and solve integration issues.

KEY ACCOUNTABILITIES:

• Responsible for capturing customer orders accurately and efficiently into the ERP system
• When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes
• Review and validate orders in the optical character recognition tool, update as needed and resolve issues.
• Contribute to continuous improvement of order taking activities as required by internal team initiatives.
• Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems
• Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation
• Keep track of changes: in IDOC’s, emails, to justify changes from initial customer demand
• Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge
• Execute integration activities within the service level agreement to drive efficiency in the process.
• -“In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt.”

About you

• Experience: At least 2-3 Years’s experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma 
• Soft and technical skills: Good business acumen (advantageous) 
• Strong problem solving, deductive (advantageous
• Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application Interface framework modules (advantageous) 
• Previous use of an Optical character recognition solution (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential) 
• Ability to interact with internal stakeholders in issue resolution (essential) 
• Detail-minded, clear thinker, quick learner 
• Team player, able to work collaboratively and with front line teams with an end to end mindset (essential) 
• Good communication skills (advantageous)
• Languages: Advance Portuguese written and verbal
• Secondary English language is a plus

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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