Manufacturing and Supply
Where the
miracles of
science are made
a reality for patients
Order To Serve Analyst
At a glance
Our teams produce and deliver over 4 billion units of medicines and vaccines every year, ensuring every breakthrough gets to the people who need it most.
Our state-of-the-art facilities, AI-powered smart factories, and cutting-edge automation are redefining what’s possible: ensuring treatments reach patients faster, safer, and more sustainably than ever before. This is where your skills, ambition, and passion can shape the future of healthcare.
Order to Serve Analyst
- Location: Ho Chi Minh City, Vietnam
- Job Type: Full-time, Permanent
About the Job
As an Order to Serve (O2S) Analyst, you will play a critical role in ensuring seamless order management, customer service excellence, and supply chain coordination. You will act as a key interface between commercial teams, distributors, and supply chain functions, ensuring accurate master data, efficient order execution, and high service performance across Vietnam.
We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous execution of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to ensure patients receive the treatments they need, when they need them. Your role, as Order to Serve Analyst / Senior Analyst, will be to drive operational excellence across order-to-cash processes and customer engagement.
Main Responsibilities
- Manage customer master data, including creation, updates, pricing, and contract conditions to ensure data accuracy and compliance
- Execute end-to-end sales order processes, from order validation to invoicing, ensuring timely and accurate delivery
- Coordinate with demand planning, logistics, and finance teams to align supply availability with sales plans
- Monitor and manage stock allocation, batch delivery, and distributor sales execution on a weekly and monthly basis
- Act as key contact point for distributors, handling queries related to supply, pricing, and product changes
- Manage customer cases, including claims and service requests, ensuring timely resolution and closure
- Prepare and analyze key performance reports (e.g., OTIF, pending orders, KPI dashboards), identifying root causes and driving improvements
- Support implementation and continuous improvement of Order-to-Cash processes in collaboration with regional hubs and global teams
About You
- Experience in supply chain, order management, or customer service operations
- Strong understanding of Order-to-Cash processes and cross-functional collaboration
- Analytical mindset with ability to interpret data and drive actionable insights
- Effective communication and stakeholder management skills
- Proficiency in MS Office; familiarity with SAP, Kinaxis, or Power BI is advantageous
- Detail-oriented with strong problem-solving capabilities
- Degree in Supply Chain, Business Administration, Finance, or related field
- Comfortable working in a dynamic, cross-functional environment
Why Choose Us?
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
- Play a key role in transforming Order-to-Cash operations in Vietnam
- Gain exposure to regional and global supply chain initiatives
- Work in a highly collaborative environment across commercial and operations teams
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
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Why work with us
- We’re problem-solvers and pioneers. United by the belief that everyone deserves a healthier future. We create best-in-class vaccines that prevent disease and protect lives.
- Innovation drives us. From AI and mRNA to next-gen science, we push the boundaries to deliver first- and best-in-class vaccines for infectious diseases worldwide.
- Growth happens here. With bold investments in R&D and world-class facilities, Sanofians across the entire vaccine lifecycle are shaping the future of global health.
- We do what’s right. Sustainability and DE&I drive our positive global impact—because the diverse communities Sanofians represent are the patients we serve.
All-in on diversity
At Sanofi, diverse perspectives fuel the best solutions for patients. Hear from Monique Vessey, our Supply Chain Transformation Leader, on how her background shapes her approach to delivering life-changing medicines.
"Manufacturing and Supply is the bridge between the science that happens in research laboratories and the people and communities we serve."
Brendan O’Callaghan
Executive Vice President of Manufacturing and Supply
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