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General Medicine

General Medicines
Where bold ideas and groundbreaking science shape
the future
of care

Customer Experience Partner

Johannesburg, South Africa
Apply now

At a glance

With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.

Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.

ABOUT THE JOB:

JOB PURPOSE

  • Autonomously accountable for territory level business performance.

  • Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.

  • Implementing the company’s strategy, policies and demonstrating broader Play to Win mindset within teams.

KEY ACCOUNTABILITIES

Manage great customer experience:

  • Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ Squad

  • Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient lives and needs.

  • OCP planning respecting customer persona individualization.

  • Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.

Performance and Business Acumen:

  • Self-responsible for individual target activities and sales performance

  • Hold the shared responsibility of Squad performance.

  • Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ.

Support and Promote company's products value and image:

  • Deliver/Customize the product message given from Customer support team and implement the product strategy.

  • Effectively apply knowledge and skills into day-to-day professional activities.

  • Differentiate value of SANOFI brands against competitors by understanding customer’s medical diagnosis and utilizing digital tools as required by the company in a timely manner.

Facilitate & Sustain access of Sanofi Products:

  • Expand SANOFI business with all lines & functions.

  • Anticipate future changes, risks & opportunities affecting Sanofi’s position & communicate them across teams.

  • Collaboration with new GBUs & functions e.g.: PHI/UHI/HNI/OSF to expand own business.

  • Seek/expand new opportunity/new channels for the portfolio.

Team Player:

  • Engage in the Squad performance and initiatives.

  • Collaborative mindset to support the colleague CXPs improvement.

  • Takes initiative & leverages network, academics, digital or innovate ways outside his/her own area to create learning opportunities.

  • Create networks outside of own team.

Health Safety and Environment Responsibilities:

  • Comply with company procedures and current regulations on hygiene and safety.

  • Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.

  • Promote and follow the HSE rules and ‘Act responsibly’ to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.

  • Engage with HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.

  • Follow the company’s road safety program.

  • Attend HSE training.

  • Promptly report to your manager any dangerous conditions of which you become aware.

  • Reporting any occupational injury/ preventable car accident within 24hrs to the direct line Manager and HSE manager.

  • Maintain vehicle safety data UpToDate and submit reports to HSE as requested.

  • Rental vehicle maintenance records and submit data as requested.

  • Completion of assigned HSE trainings within the due date.

Other Responsibilities:

  • Perform other duties as assigned.

  • Respect of company’s values, code of ethics and social charter.

ABOUT YOU:

JOB-HOLDER ENTRY REQUIREMENTS

Education:

  • University Graduate with medical background.

Language skills:

  • High level of English proficiency and communication skill

Experience & knowledge:

  • Proven track record in achieving sales results and account management.

  • High level understanding of GTM operation and capability.

Capabilities in line with CFT (Customer Field Transformation) competency:

  • Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.

  • Understanding and demonstrating value of products and services

  • Orchestrating and executing customer Multi Channel Engagement strategy.

  • Segmentation and Go-to-Market Strategy understanding.

  • Utilizing customer insights for planning and execution.

  • Collecting customer insights

  • Applying Digital Capabilities to Business Solutions.

  • Facilitating and sustaining access to Sanofi products and services for planning and execution

Mindset & attitude:

  • Collaborative team player & networker (entrepreneurial)

  • Thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success

  • Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.

  • Autonomous: Self-organized to develop new competency and capability for GTM transformation

PLAY TO WIN BEHAVIORS

  • Push to go beyond the level we have operated until now:
    constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment.

  • Put the interest of the organization ahead of own of those of his/her team:
    consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level.

  • Act in the interest of our patients and customers:
    actively engage with customers to know their current and future needs; brings an external perspective into decisions.

  • Take action and don’t wait to be told what to do:
    take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward.

Pursue progress, Discover Extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and inclusion actions at sanofi.com!

Sanofi IS AN EQUAL OPPORTUNITY EMPLOYER If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement kindly click on the link below.
https://sanofi.wd3.myworkdayjobs.com/SanofiCareers
#LI-AFR

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Why work with us

  • Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.

  • Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.

  • Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.

  • Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.

Who ignites your potential?

For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.

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"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."

Olivier Charmeil

Executive Vice President, General Medicines

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