
General Medicines
Wo Ideen und Wissenschaft die Gesundheit von morgen gestalten.
Customer Experience Partner
Auf einen Blick:
Mit uns betrittst Du Neuland in einem wachsenden und vielfältigen Portfolio – von etablierten Medikamenten, auf die Millionen Menschen vertrauen, bis hin zu bahnbrechenden Errungenschaften in der Immunologie und der Behandlung chronischer Krankheiten. Stelle Dir das Ausmaß vor: Deine Arbeit wird dazu beitragen, Behandlungen für Menschen auf der ganzen Welt bereitzustellen, die mit Diabetes, Herz-Kreislauf-Erkrankungen und Komplikationen nach Transplantationen leben.
Angetrieben von bahnbrechenden technologischen Fortschritten beschleunigen wir Innovationen und erweitern den Zugang schneller als je zuvor. Wenn Du bereit bist, Grenzen zu überschreiten, die Leistungsfähigkeit von KI und digitalen Tools zu nutzen und die Zukunft des Gesundheitswesens zu gestalten, treffen hier Deine Ambitionen auf Wirkung.
ABOUT THE JOB:
JOB PURPOSE
Autonomously accountable for territory level business performance.
Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI's products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
Implementing the company’s strategy, policies and demonstrating broader Play to Win mindset within teams.
KEY ACCOUNTABILITIES
Manage great customer experience:
Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ Squad
Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient lives and needs.
OCP planning respecting customer persona individualization.
Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
Performance and Business Acumen:
Self-responsible for individual target activities and sales performance
Hold the shared responsibility of Squad performance.
Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ.
Support and Promote company's products value and image:
Deliver/Customize the product message given from Customer support team and implement the product strategy.
Effectively apply knowledge and skills into day-to-day professional activities.
Differentiate value of SANOFI brands against competitors by understanding customer’s medical diagnosis and utilizing digital tools as required by the company in a timely manner.
Facilitate & Sustain access of Sanofi Products:
Expand SANOFI business with all lines & functions.
Anticipate future changes, risks & opportunities affecting Sanofi’s position & communicate them across teams.
Collaboration with new GBUs & functions e.g.: PHI/UHI/HNI/OSF to expand own business.
Seek/expand new opportunity/new channels for the portfolio.
Team Player:
Engage in the Squad performance and initiatives.
Collaborative mindset to support the colleague CXPs improvement.
Takes initiative & leverages network, academics, digital or innovate ways outside his/her own area to create learning opportunities.
Create networks outside of own team.
Health Safety and Environment Responsibilities:
Comply with company procedures and current regulations on hygiene and safety.
Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
Promote and follow the HSE rules and ‘Act responsibly’ to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
Engage with HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
Follow the company’s road safety program.
Attend HSE training.
Promptly report to your manager any dangerous conditions of which you become aware.
Reporting any occupational injury/ preventable car accident within 24hrs to the direct line Manager and HSE manager.
Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
Rental vehicle maintenance records and submit data as requested.
Completion of assigned HSE trainings within the due date.
Other Responsibilities:
Perform other duties as assigned.
Respect of company’s values, code of ethics and social charter.
ABOUT YOU:
JOB-HOLDER ENTRY REQUIREMENTS
Education:
University Graduate with medical background.
Language skills:
High level of English proficiency and communication skill
Experience & knowledge:
Proven track record in achieving sales results and account management.
High level understanding of GTM operation and capability.
Capabilities in line with CFT (Customer Field Transformation) competency:
Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
Understanding and demonstrating value of products and services
Orchestrating and executing customer Multi Channel Engagement strategy.
Segmentation and Go-to-Market Strategy understanding.
Utilizing customer insights for planning and execution.
Collecting customer insights
Applying Digital Capabilities to Business Solutions.
Facilitating and sustaining access to Sanofi products and services for planning and execution
Mindset & attitude:
Collaborative team player & networker (entrepreneurial)
Thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
Autonomous: Self-organized to develop new competency and capability for GTM transformation
PLAY TO WIN BEHAVIORS
Push to go beyond the level we have operated until now:
constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment.Put the interest of the organization ahead of own of those of his/her team:
consider both short- and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level.Act in the interest of our patients and customers:
actively engage with customers to know their current and future needs; brings an external perspective into decisions.Take action and don’t wait to be told what to do:
take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward.
Pursue progress, Discover Extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and inclusion actions at sanofi.com!
Sanofi IS AN EQUAL OPPORTUNITY EMPLOYER If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement kindly click on the link below.
https://sanofi.wd3.myworkdayjobs.com/SanofiCareers
#LI-AFR
Mehr Informationen über diesen Standort

Warum mit uns arbeiten?
- Tue, was noch nie zuvor getan wurde. Wir verschieben die Grenzen des Möglichen: Wir erweitern den Zugang, beschleunigen Innovationen und finden neue Wege, um die Gesundheit von Millionen zu verbessern.
- Treibe den Wandel voran. Wir führen den Übergang zu einer KI-gestützten Gesundheitsversorgung an und nutzen digitale Tools, um die Entwicklung, Herstellung und weltweite Bereitstellung von Medikamenten neu zu erfinden.
- Liefere in großem Maßstab. Unsere Reichweite ist unübertroffen – wir bieten Millionen Menschen weltweit vertrauenswürdige Behandlungen und sorgen für einen breiten Zugang und eine echte Wirkung in jeder Phase der Versorgung.
- Mache einen Unterschied, der zählt. Von der Bewältigung globaler Gesundheitsprobleme bis hin zur Förderung einer nachhaltigen, integrativen Gesundheitsversorgung – alles, was wir tun, ist von einem Ziel getrieben.
Wer weckt Dein Potenzial?
Bei Sam war es ihre Mutter – sie lehrte sie, zuzuhören, Grenzen zu überschreiten und Patient*innen an die erste Stelle zu setzen. Bei Sanofi wissen wir, dass Deine Inspiration Deine Wirkung bestimmt. Bringe Deine Leidenschaft mit und gemeinsam jagen wir den Wundern der Wissenschaft nach.

"Jede Krankheit, jedes Land, jeder Mensch bringt Erwartungen mit sich, die uns herausfordern, Grenzen zu überschreiten, über bessere Ansätze für die Gesundheitsversorgung nachzudenken und neue Möglichkeiten zu erschließen."

Olivier Charmeil
Executive Vice President, General Medicines
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