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The Patient Solutions Lead is responsible for leading the strategic expansion and digital transformation of patient programs across Southeast Asia and India MCO. This role will elevate the current India-focused program to a broader regional scope, with emphasis on digital transformation and implementation of global tools such as I-care and Saturn.

The Patient Solution Lead will coordinate and follow up on global and local-based medical projects and Patient Programs at the Multicounty Organization (MCO) level, expanding from the current diabetes focus to include Rare Disease, Transplant, and Atopic Dermatitis, Asthma, COPD etc., and incorporating PSP diabetes from Philippines.

This position will lead the transformation from manual to fully digital programs, establish sustainable partnerships with agencies, and ensure all programs comply with Sanofi policies and local regulations. The Patient Solution Lead will act as a bridge between project centers and the company, lead operational activities, and build relationships with key stakeholders to enhance program effectiveness and patient outcomes.

KEY RESULTS - ACCOUNTABILITIES

1. Strategic Leadership & Program Development

• Define and drive the overall PSP strategy in the MCO, in alignment with the unmet need and Sanofi priorities.

• Lead the digital transformation of existing manual PSP processes to fully digital solutions

• Drive adoption of global tools such as I-care and Saturn across the region

• Transform traditional PSP into modern PSP by implementing digital tools & establishing common KPIs across the SEA and India MCO

• Expand the current diabetes-focused PSP to include Rare Disease, Transplant, and Atopic Dermatitis Asthma, COPD and evolving therapeutic areas.

• Establish sustainable partnerships with agencies to create an integrated MCO Patient program

• Design and implement patient-centric programs that improve treatment adherence and patient outcomes

• Define metrics and KPIs to measure program effectiveness and impact

2. Stakeholder Engagement & Scientific Partnership

• Be a trusted scientific partner to key external experts by conducting timely, appropriate scientific exchanges and operational support

• Execute stakeholder engagement plans to gather data, develop and share medical insights that contribute to enhancement of Sanofi's patient support programs

• Maintain effective and appropriate communication among internal stakeholders (Medical Affairs colleagues, Medical Information and Commercial Operations)

• Engage with appropriate stakeholders to understand healthcare policies and guidelines as they relate to clinical practices at local, regional, or national levels

• Establish robust, long-term relationships with Key Opinion Leaders and other stakeholder partners

• Organize educational meetings or scientific advisory boards in line with medical plans when requested

3. Program Management & Operations

• Lead the implementation and control of all preparations before the launch of Patient Support Programs

• Monthly monitoring and follow-up of program metrics and budget of local medical projects

• Manage, implement, control and conduct Managed Access Programs (MAP) where applicable

• Ensure that launch meetings are organized in the regions with all relevant parties and trainings are conducted

• Select suppliers to ensure correct management of PSP with regional scope and identify/manage deviations and risks

• Monitor the work of providers to meet standards of excellence, especially in cases involving medication administration to patients

• Manage the PP Tracker tool, including uploading all related changes to the PSP, approving renewals, and tracking new and cancelled programs

• Follow up on compliance with the indicators agreed with providers and implement action plans when there are deviations

• Budget and resource planning and management in partnership with Finance (PSP typically manages 25-30% of product A&P)

4. Digital Transformation & Innovation

• Lead the transition from manual to digital processes across all patient programs

• Implement and drive adoption of global digital tools and platforms (Icare, Saturn)

• Develop innovative digital solutions to enhance patient experience and program efficiency

• Collaborate with IT and digital teams to ensure seamless integration of systems

• Drive innovative solutions/models answering specific patient needs, pioneer new operating models and ways of working

• Foster learning and encourage thoughtful risk taking by sharing best practices and innovative initiatives

5. Insights Generation & Knowledge Management

• Gather data and generate insights from stakeholder interactions and provide feedback to the organization

• Recognize and collect feedback/reactions from multiple data sources and various stakeholders

• Ensure accurate forecast plans for patient support initiatives, including budget allocation

• Record/report insights and information appropriately, using available mechanisms and tools

• Critically evaluate information from published studies and stakeholder interactions to deepen understanding of market needs

6. People Leadership

• Build and lead a high-performing team across the region

• Foster a culture of innovation, compliance, and patient-centricity

• Manage performance through setting and reviewing priorities, providing appropriate feedback, and coaching team members

• Support professional and career development by identifying skills and competencies needed for current and future roles

• Lead the building of a motivated and engaged team through recognition, regular communications, and encouraging cooperation

7. Compliance & Ethical Leadership

• Ensure all programs comply with Sanofi policies, local regulations, and industry standards

• Take personal accountability to maintain knowledge and understanding of all ethics and governance relevant to the role

• Demonstrate and promote Play to Win behaviors throughout the organization

• Escalate any decisions or seek support when personal knowledge is not at the level required

• Ensure that Sanofi PSP governances, processes/policies as well as available regulations and laws are strictly applied

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education & Experience

• Bachelor's degree required; advanced degree in healthcare, business, or related field preferred (medical doctor, pharmacist, or strong scientific background is an advantage)

• Minimum 10-12 years industry, & Minimum 5 years in a patient program and diagnostics, companion diagnostics.

• Experience in digital transformation projects and implementation of digital tools

• Experience working across multiple countries in South East Asia and/or India

• Experience in leadership in PSP department (program development, program closing, PSP audit experience)

• Experience in managing senior stakeholders

Knowledge & Skills

• Strong understanding of patient support program design and implementation

• Knowledge of digital healthcare solutions and platforms

• Experience with global tool implementation and adoption

• Understanding of pharmaceutical regulations across South East Asia and India

• Project management expertise with ability to manage multiple complex initiatives

• Handling of the PSP tracker tool

• Audit management experience

• Experience in product crisis management and engagement with patient associations

• Excellent understanding of Medical Business strategy and operations

• Proven ability to operate across different business models/product portfolios

Competencies

• Digital-first thinking with ability to drive technological innovation

• Strong passion for patient-centricity and improving patient outcomes

• Demonstrated sense of urgency and ability to deliver results in a fast-paced environment

• Excellent stakeholder management and communication skills

• Strategic thinking with ability to translate vision into actionable plans

• Compliance-oriented mindset with strong ethical standards

• Demonstrated Play to Win behaviors

• Act for Change

• Cooperate Transversally

• Develop People (Self/Others)

• Leadership

• Innovative mindset with customer-facing approach

• Value creator, able to make complex decisions in uncertain environments

• Transformative leader & people developer

ROLE CHALLENGES IN 2025-2026

• Elevate the Patient Solutions Lead role from India to SEA and India MCO

• Expand the program from diabetes to Rare Disease, Transplant, and Atopic Dermatitis for Dupixent, including PSP diabetes from Philippines

• Transform manual programs to fully digital with adoption of global tools (I-care, Saturn)

• Incorporate different agencies to make the program sustainable

• Define metrics and KPIs common to all countries of the MCO

• Implement innovative programs that can be exportable models

• Reevaluate current programs, understand objectives, and simplify execution

• Identify efficiencies and opportunities for simplification

• Ensure seamless roll-out of new Sanofi initiatives (leveraging data and AI)

• Be a role model of One Sanofi mindset and ways of working

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