Customer Experience Specialist - Abha

Job title: R2730724 Customer Experience Specialist - Abha 

• Location: (Abha, Saudi Arabia)
• Job type: Full time

About the job

Main responsibilities:

Providing Best-in-class customer Satisfaction drives Sales Performance in each Area/POD, assures Compliance, Open management, and resource allocation, and finds innovative ways to grow customer satisfaction. 

• Manage great customer experience:  Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ POD
• Support of key customers in the specialist /GP to increase the prescription of Portfolio, to improve patient lives and needs,   
•  implementation and regular monitoring of the individual customer journey by leveraging cross-functional teamwork with customer support, COE´s; HQ

• Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs
• Dynamic customer profiling & segmentation, digital habits, preferences, and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plans for key prescribers.
• Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly, and annual targets in line with company strategy.
• Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement
• Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi's internal sales systems and procedures
• Maintain and update product and competition knowledge to create a good professional image and build good relationships with trade personnel
• Identifying and establishing new business.
• Details to achieve the success
  • Update all the required information on doctor cards and list
  • Communicate regularly with key opinion leaders, get market feedback, and report any relevant information to commercial leads in line with company procedures and best practices.
  • Support the commercial lead with the knowledge transfer to the new hires to familiarize them with product knowledge, medical information, territory coverage, and reporting system.
  • Implement territory coverage plan (No. of total calls, remote penetration & plan adherence)

About you

• Experience: 1-2 years of experience

• Soft skills:
  • Influencing skills: able to influence, impact, and guide peers within the POD without having direct reporting lines
  • Communication skills: able to articulate and explain the strategy simply and clearly to the POD
  • Digital & Analytical skills: able to analyze data, and feedback into insights for the POD and Community

Mindset & attitude 

• Education: bachelor’s degree in pharmacy
• Languages:  Arabic and English

Pursue progress, discover extraordinary!

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