Customer Experience Specialist - Abha
Jeddah, Saudi Arabia Permanent Date posted 01/07/2024Job title: R2730724 Customer Experience Specialist - Abha
- Location: (Abha, Saudi Arabia)
- Job type: Full time
About the job
Main responsibilities:
Providing Best-in-class customer Satisfaction drives Sales Performance in each Area/POD, assures Compliance, Open management, and resource allocation, and finds innovative ways to grow customer satisfaction.
- Manage great customer experience: Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within the Area/ POD
- Support of key customers in the specialist /GP to increase the prescription of Portfolio, to improve patient lives and needs,
- implementation and regular monitoring of the individual customer journey by leveraging cross-functional teamwork with customer support, COE´s; HQ
- Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs
- Dynamic customer profiling & segmentation, digital habits, preferences, and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plans for key prescribers.
- Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly, and annual targets in line with company strategy.
- Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement
- Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi's internal sales systems and procedures
- Maintain and update product and competition knowledge to create a good professional image and build good relationships with trade personnel
- Identifying and establishing new business.
- Details to achieve the success
- Update all the required information on doctor cards and list
- Communicate regularly with key opinion leaders, get market feedback, and report any relevant information to commercial leads in line with company procedures and best practices.
- Support the commercial lead with the knowledge transfer to the new hires to familiarize them with product knowledge, medical information, territory coverage, and reporting system.
- Implement territory coverage plan (No. of total calls, remote penetration & plan adherence)
About you
- Experience: 1-2 years of experience
- Soft skills:
- Influencing skills: able to influence, impact, and guide peers within the POD without having direct reporting lines
- Communication skills: able to articulate and explain the strategy simply and clearly to the POD
- Digital & Analytical skills: able to analyze data, and feedback into insights for the POD and Community
Mindset & attitude
- Education: bachelor’s degree in pharmacy
- Languages: Arabic and English
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