Activités Industrielles
Là où les miracles
de la science
deviennent une réalité pour les patients

Reference No. R2819973 

About the Job

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families.

Contribute to establishing and maintaining high quality and compliance status of all products handled by Sanofi Canada to meet all Canadian cGMP regulations, as well as corporate requirements.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities:

• Coordinates with QA Coordination Call Center to obtain essential information required to document technical complaints

• Provides support to QA Coordination Call Center to meet needs of the complainant

• Identifies and confirms inquiries as product technical complaints

• Evaluates complaints for severity and risk to public safety.

• Notifies interested departments (eg. Country Quality Head, manufacturing site QA,) upon receipt of critical complaints.

• Monitors and tracks sample receipt from complaints.

• Ensures complaints are reviewed and processed within a timely fashion

• Prioritizes complaints for data entry and processing into the global database

• Utilizes the customer service database to oversee complaint identification and processing

• Interacts with both internal and external manufacturing sites regarding technical complaints and their associated investigations

• Performs QC Checks

• Understands Health Canada complaint regulations for drug products and medical devices

• Performs file review and administrative closure for individual complaints

• Produces trending reports

• Monitors open complaint activity for each manufacturing site

• Interacts with Customer Service, Medical Information, Pharmacovigilance and other company departments/associates regarding the identification and evaluation of technical complaints

• Identifies and reports adverse events within one business day to Pharmacovigilance

• Provides complaint support to other company departments including Customer Service, Medical Information, Pharmacovigilance, Sales Associates, Regulatory, Commercial Operations, Legal, and Risk Management

• Participates on ad-hoc teams regarding product-specific complaint issues

• Supports during regulatory, third party, and internal audits

• Understands product specific information regarding common product complaints

• Understands department process flows and complaint databases

• Coordinates feedback to customers regarding complaint investigations via QA Coordination Call Center

• Other QA duties, as assigned

About You

Requirements & Qualifications

• B.Sc. in Chemistry, Biology or related sciences
• 5 years of related experience within the pharmaceutical industry. 
• Knowledge of cGMPs and Health Canada regulations regarding drugs, medical devices, combination products, biologics and natural health products
• Strong understanding of Good Documentation Practices
• Must be able to understand and utilize complaint database software and reporting tools
• SAP, MS Office, Adobe Suite
• Bilingual French strongly preferred
• Occasional travel: Position is based out of the Toronto office
• *Persons applying for positions in QA must provide evidence of qualifications, as outlined in current Canadian Good Manufacturing Practices (GMP) Guidelines for review and assessment as a condition of any offers of employment.

Preferred skills:

• Problem Solving mindset who is self-motivated, well organized with attention to detail and strong analytical skills.
• Customer Service Skills, Project and Time Management Skills
• Interpersonal skills-must be proactive, personable, flexible, team-oriented
• Ability to multitask in a stressful environment and to operate in a constantly changing environment
• Strong Verbal and Written Communication Skills

*Persons applying for positions in QA must provide evidence of qualifications, as outlined in current Canadian Good Manufacturing Practices (GMP) Guidelines for review and assessment as a condition of any offers of employment.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

This position is for a current vacant role that we are actively hiring for.​

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.

Toujours Progresser. Découvrir l’Extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.