People Services Generalist

Job title: People Services Generalist

• Location: Bogotá, Colombia

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As People Services Generalist within our People Services team, you'll be the first point of contact for employees across the region, delivering exceptional service while managing HR queries, maintaining critical employee data, and supporting the continuous improvement of our HR systems and processes. This role offers a unique opportunity to work with cutting-edge HR technology like Workday while making a real difference in the employee experience.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Deliver exceptional HR service by managing incoming queries from employees through phone, email, and ticketing systems, resolving common enquiries using established procedures and knowledge base articles

• Maintain employee and organizational master data in Workday and other HR systems, ensuring data accuracy and compliance with corporate policies and local legal requirements

• Provide functional support for HR Service tools including Workday, MyPortal, and Qliksense, assisting stakeholders during process execution and system upgrades

• Create and update knowledge articles in English and local language based on process documentation, helping employees find answers quickly and independently

• Monitor service level agreements (SLAs) and generate reports, alerts, and follow-up plans to ensure timely resolution of cases and continuous service improvement

• Support onboarding and training by delivering Day 1 onboarding sessions and training Workday managers on their roles and responsibilities within the platform

• Drive continuous improvement by identifying opportunities to eliminate redundant activities, enhance user satisfaction, and implement best-in-class HR service practices

About you

• Experience in HR operations, shared services, or customer service roles with a strong focus on delivering high-quality support

• Technical proficiency with HRIS systems (Workday experience is a strong plus) and case management tools, with the ability to learn new platforms quickly

• Exceptional communication skills in both English and Spanish, with the ability to explain complex HR processes clearly in writing and verbally

• Detail-oriented mindset with strong analytical skills to manage data accuracy, prepare reports, and identify process improvement opportunities

• Customer service excellence with a genuine passion for helping people and solving problems efficiently while maintaining professionalism

• Education: Bachelor's degree in Human Resources, Business Administration, or related field preferred

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.

• You’ll be part of a truly diverse cross-cultural team and can have real business impact.

• Flexible working policies, including up to 50% remote work.

• Private medical care, life and health insurance, and gender-neutral paid parental leave

• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.

• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch ourALL IN video and check out our Diversity Equity and Inclusion actions atsanofi.com!

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