• Location: Budapest

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

The Campaign Center of Excellence  Product Owner leverages the agile methodology to manage the development and delivery activities with regards to omnichannel products and solutions, engages with product leaders and stakeholders to access and represent Features, OKRs, and priorities to the agile team, as well as, to decompose features into story cards, leads the building of the product backlog, sets sprint priorities, provides product demos, assists with mitigating delivery, and provides stakeholders with transparency into day-to-day execution

Main responsibilities:

• Support several internal Business Areas within Campaign automation/orchestration systems (ex.: Salesforce Marketing Cloud) for Omnichannel Journeys: email, SMS, WhatsApp, push, apps etc.
• Ensures that proper training materials and support resources are available for users of the adopted products or services
• Build/interpret metrics and provide guidance on best practices
• Coordinate and check the maintenance, integrity, and security of the platform
• Oversee & implement the teams’ development, configuration (SAP, DE’s, automations etc.), data integration/ingestion activities in line with the global architecture to reduce duplication and increase adoption
• Is in charge for the technical debt reduction
• Collaborate with different platform POs to ensure smooth integration and functionality of adopted components
• Validates completeness of approved features for deployment and leads the validation of feature priority and implementation sequencing timeline
• Develop and maintain procedures related to the adopted products or services
• Participate into the product lifecycle activities, especially requirements gathering through production and release, manage the deployment at scale
• Manage and ensure cross-impacted teams are identified early and included in solution discussion; manage impact assessment timelines
• Manage priorities with other Product Owners where cross-product conflicts exist
• Provide stakeholders with transparency to execution progress and blockers
• Manage the COE Campaign POD team Product Backlog and define sprint goals by consulting with the scrum teams during development & deployment, providing clarification and context, confirm user story acceptance criteria, and accept completed User Stories
• Track key product performance indicators (KPIs) and define release-specific success metrics
• Log open risks, issues, questions, decisions against Features
• Clearly document ongoing changes to feature scope, prioritization, and requirements

About you

Experience

• 3+ years of Product Management experience or equivalent focusing on digital technologies and service-based integrations.
• Experience with Salesforce CRM (Sales & Service Cloud, Communities)
• Experience with desktop and mobile web, mobile apps, and alerts.

Soft and technical skills:

• Self-starter who develops plans and is committed to hitting delivery dates
• Ability to develop working relationships with individuals at all levels of an organization
• Strong organizational skills and attention to detail
• Multinational thinking and working
• Strong background in agile SCRUM agile practices and associated tools
• Fundamental understanding of database technologies
• Ability to collaborate with clients to design customer journeys, and associated data models. Experience with Marketing Cloud Studios & Builders, most importantly Email Studio, Content Builder, Cloud Pages and Automation Studio
• Ability to translate business needs to technology teams

Education:

• University degree
• Marketing Cloud Email Specialist certification highly desired
• Salesforce Certifications (e.g., Administrator, Platform App Builder, Sales/Service Cloud Consultant, Marketing Cloud Email Specialist)

Languages:

• Must have excellent English written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor.

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An environment based on last technologies and frequent training to reinforce your profile
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Work from an "Office of the Year 2024" finalist office

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