• Location: Budapest

About the job

In alignment with Drive, Global Security fosters both standardization and innovation in process improvement. The Security Tools & Services Specialist is a member of the Security Services Team. He/she administers and supports all the tools and services managed centrally by Global Security.

Main responsibilities

Current tools and services include (but not limited to):

Site Protection

Centralized Access Control (CAC14)

Scope: France and Europe sites (25)

Specificity: CAC14 is a GxP-validated system requiring compliance with Quality standards

In accordance with current procedures

• Account management incl. creation, modification and deletion
• Follow-up the annual access review process performed by all sites: file collection, signature by business system owner and uploading onto Quality platform for traceability (QualiPSO)
• End user support: log in technical service requests, assist, re-route or escalate as needed
• Database maintenance and data cleaning: remind best practices to sites, remove unused badges, delete non-existent users, groups or locations
• Continuous process improvement with User Groups, Digital and Quality Teams
• Documentation update incl. user guides, operating procedures, FAQ, responsibility assignment matrix
• Business System Owner support for deployment or divestment projects and specific requests incl. testing, file importation, mass modifications, data removal

Security Workforce Management (Trackforce’s GuardTek)

Scope: Worldwide

• License assignment and account management 
• End user support: log in technical service requests, assist, re-route or escalate as needed 
• Manage incident cases reporting and mitigation follow-up at vendor side (ticket system) 
• Relationship maintenance with the vendor 

People Protection

Scope: Worldwide

• Power BI maintenance and development for People Protection Platform
• Validation of daily SSF notifications for travelers to risky countries
• Validation of mission protocol completions
• iLearn monthly emails

Security Operations

Case management (SIEN)
Scope: Worldwide

• License assignment and account management
• End user support: log in technical service requests, assist, re-route or escalate as needed
• Manage incident cases reporting and mitigation follow-up at vendor side (ticket system)
• Relationship maintenance with the vendor on a privileged C2B mode

About you

• Excellent written and oral communication skills in English and French
• Knowledge of physical security domains and systems transversally
• Security system administration and technical support 

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An environment based on last technologies and frequent training to reinforce your profile
• Work from an "Office of the Year 2024" finalist office

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