Community Relations and Education Manager - NorCal

Job title: Community Relations and Education Manager - NorCal

About the Job

Sanofi’s Hemophilia Community Relations and Education Manager is expected to possess a high level of clinical and customer knowledge, have experience with both field and headquarter protocols and procedures, and possess drive and spirit to engage and influence hemophilia Chapter Executive Directors and their teams, Hemophilia Foundations, Social Workers at Hemophilia Treatment Centers, patients and the bleeding disorder community to deliver educational platforms and inform the execution of current and future unbranded and branded strategies.

The Hemophilia Community Education Manager (CoRe) role is a field-based role that works closely with Hemophilia Chapters and Foundations, managing those relationships as a strategic business partner to place branded and unbranded education in their platforms.

The CoRe will also work closely, and within approved SOPs, with the other field professionals including, but not limited to, Regional Business Directors, Area Business Managers, Patient Support Services team, Thought Leader Liaisons and Medical Science Liaisons; in addition to home office-based colleagues in Marketing, Medical Affairs, Sales and Market Access.

Behaviors that are critical for success in this role are collaboration, communication, planning, relationship-building, and the ability to execute tactical initiatives and provide timely feedback. The Hemophilia Community Education Manager will report to the Director, Hemophilia Community Education Managers.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities: 

The CoRe job responsibilities are focused in three key areas.  All CoRe interactions are on-label and consistent with commercial compliance, legal and regulatory guidelines.

Chapter Engagement and Advocacy Development

• Align with cross-functional colleagues to orchestrate resources with our Hemophilia Chapters and Foundations, as determined by the Brand Team

• Identify, profile, cultivate and maintain long-term relationships with Executive Directors of the Chapters and Foundations as well as their staff, Social Workers at the Hemophilia Treatment Centers and the Bleeding disorder community

• Assist in the execution of Hemophilia Chapter Service agreements when requested, including, but not limited to, completion of annual budget plan and recommendations.

• Engage in on-label conversations on topics such as product, disease state and company, at appropriate venues

• Execute unique, on-label and approved programming (e.g. disease state and product) as directed by leadership

• Compliantly collaborate and communicate with the field teams in each assigned area to ensure strategic and tactical cohesiveness

• Compliantly collaborate with patient support teams to ensure strategic and tactical cohesiveness

• Serve as a single point-of-contact to resolve Hemophilia Chapter and Community issues

• Execute a customer-centric needs-based approach with targeted Hemophilia Chapters

• Plan and execute Chapter engagements and executive encounters at local, regional and national conferences, field visits and other venues as directed in a compliant manner

Market Insights

• Capture feedback derived from brand needs through live interactions with the bleeding disorder community and Hemophilia Chapters

• Work with targeted Hemophilia Chapters to obtain feedback on new and existing brand-related strategies/materials (all materials and programs a CoRe will request will be approved by legal, compliance and regulatory)

• Participate as a member of a cross-functional brand team to provide feedback on strategy, messaging and tactical execution and novel programming, ideas, and concepts

• Provide competitive intelligence gained through interactions to help shape strategy

• Facilitate cross-functional planning, recruitment, and execution of regional and national educational programs, capturing feedback to inform brand decisions

Hemophilia Community Education and Engagement

• Plan and execute regional and national speaking engagements with the hemophilia community.  These engagements include speaking on stage independently, with a Peer ambassador or with an HCP co-speaker.  

• Conduct both formal and informal presentations and convey complex hemophilia clinical information fluently to the bleeding disorder community in a professional, compliant, ethical and effective manner.

• Ensure close cross functional collaboration with all commercial and PSS stakeholders as appropriate to ensure consistent integrated implementation of strategies and tactics with a high sense of urgency  

• Manage territory Specialty Pharmacy relationships and plan and execute educational programming with SP partners.

• Assist with new educational content creation and existing content updates and renewals

• Meet one on one with patients and caregivers in the community to educate them on branded and unbranded topics and be the Sanofi community partner.

• Utilize CRM to manage region and both HCP and patient level activities

About You

BASIC QUALIFICATIONS

• Bachelor’s degree

• Excellent presentation and platform skills/experience

• A minimum of five years pharma/biotech industry experience 

• Demonstrated leadership skills

• Ability to present ideas effectively to individuals or groups targeting presentations to the needs of the audience

• Strong organizational skills

• Strong project management experience, including superior analytical and planning skills

• Ability to manage multiple projects simultaneously

• Ability to execute against strategic and tactical plans under tight timelines

• Ability to travel to meetings/trainings/programs as necessary

• Have valid driver’s license

• Must reside within the geographic area of the assigned territory, or within a reasonable distance as determined by leadership

• 60-80% travel likely; could be less based on geography with weekend and evening demands

PREFERRED QUALIFICATIONS

• Master’s degree in related field

• Experience in Hemophilia 

• Product launch experience

• Specialty Pharmacy experience

• Bilingual/Spanish highly desirable

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

This position is eligible for a company car through the Company’s FLEET program. Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.