Functional Expert - Service Now

About Us:

We are seeking a strategic and detail-oriented Global Process Owner (GPO) for Hardware Asset Management (HAM) to lead the design, implementation, and continuous improvement of global HAM processes. This role will be instrumental in ensuring the effective lifecycle management of IT hardware assets across the enterprise, leveraging ServiceNow as the primary platform. The ideal candidate will collaborate with regional and global stakeholders to align HAM practices with business goals, compliance requirements, and industry best practices.

What you will be doing:

• Process Ownership & Governance - Define, document, and maintain global HAM processes, policies, and standards. Establish governance structures to monitor compliance and performance.
• ServiceNow Platform Management - Serve as the HAM process lead within the ServiceNow platform. Collaborate with ServiceNow developers and administrators for continuous improvement of the process.
• Stakeholder Engagement - Act as the primary point of contact for global and regional stakeholders. Facilitate regular reviews with IT teams to assess process health and adoption.
• Continuous Improvement - Manage service continuous improvement cycles in collaboration with the Product / Service Owners and managed services teams.
• Key Performance Indicators (KPIs) - Define/oversee KPIs to ensure Operations / Service Level Agreement (OLA/ SLA) meet business objectives.
• Knowledge & Process Documentation – Maintain knowledge, procedures and training materials based on process and technical changes
• Regulatory Compliance - Maintain regulatory compliance based on Digital controls
• Communication – Proactively gather feedback and share process changes with stakeholders.

Main responsibilities: -

• Education & Experience -
  • Bachelor’s degree in Information Technology, Business Administration, or related field. Three+ years of experience in IT Asset Management, with at least 3 years in a global process owner-role
  • Proven experience with ServiceNow HAM module is required.
• Skills & Competencies -
  • Strong understanding of IT asset lifecycle management and related compliance requirements
  • Excellent communication, collaboration, and stakeholder management skills.
  • Analytical mindset with a focus on data-driven decision-making
  • ITIL certification preferred; ServiceNow certifications are a plus.

Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. 

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!