Customer-Facing Platforms Manager Eurasia

• Hiring Manager: Head of Customer Facing Capabilities

• Location:  Istanbul / Turkey - Moscow / Russia

• Job type: Permanent, Full time

About the job

Strategic context:

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

As a Customer Facing Platforms Manager within our global Go-To-Market-Capabilities (GTMC) Team, you’ll

·Provide support for commercial, marketing customer engagement and medical teams through the implementation, administration, development of CRM systems (incl. transaction platforms), as well as training and support for end users on MCO level

·Be a member of Eurasia MCO Customer Facing Capabilities Team.

·You will continuously work with Eurasia MCO leaders, field force and HUB colleagues to deliver the value and insights of OneCRM as true partner in enabling business growth.

·You will drive partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.

·You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”.

Main responsibilities:

·Drive effectiveness of Customer Facing Operations and support new use cases

·Drive implementation of global policies, internal controls, and process guidance’s on MCO level to boost standardization and simplification: OCCP/KAM, ALIGN, Content Dissemination related to OneCRM, Events Engagement plans, CLM/IVA/RTEs and any other new channels.

·Drive execution of OneCRM & OneCRM E&C KPIs set by GBUs on MCO level

·Contribute to increasing the efficiency of operational departments by automating and supporting the processes of acquiring, processing and exposing of business data.

·Verify accuracy of OneCRM data sets for relevant stakeholders (i.e. MyInsights, OCCP, territory alignments,..)

·Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital to ensure full utilization of OneCRM and OneCRM E&C functionalities

·Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).

·Ensure priority support to new launches.

·Delivery of best-in-class and best-in-cost support to our businesses and respective field forces (commercial and medical) and Marketing.

·Identify and address key local challenges and bottlenecks with HUB colleagues.

·Deliver newcomer and refresher trainings every 4th month's in OneCRM relevant modules
·       Conduct Super User Forums (SUF) and Event & Congress (E&C) forums

·Communicate and reinforce OneCRM developments, new releases, product enhancement and WoW in relevant local communication channels such as Share, Yammer, Teams, forums etc.

·Maintain local training repository.

About you

• Experience:

• • OneCRM & OneCRM E&C, Veeva ALIGN Experience.

  • Project management background.

  • Proven delivery of outstanding results.

• Soft and Technical skills:

• High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills.

• Education: BA/BS degree

Languages: Excellent knowledge of English language (spoken and written), Russian or Turkish is beneficial