GBS (Global Business Services) Credit & Revenue Partner - Indonesia, Australia, Vietnam

• Position : Customer Invoice to Cash (Ci2C) Credit & Revenue Partner, Australia, Indonesia, Vietnam
• Reporting Manager : Ci2C Head of Asia

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet. That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core. 

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification. 

Join us on our mission. Health. In your hands

JOB PURPOSE

• Be the Customer Invoice to Cash(Ci2C) partner to the local business and provide value added services to key stakeholders in 3 countries through proximity, knowledge of local business, culture and language
• Drive service delivery across countries
• Responsible for key/strategic customer accounts
• Jointly with the GBS Captive Center, deliver services for MCO/country within Ci2C subprocesses
• Credit Management
• Invoicing management
• Collections & Receivables management including Dispute Management & Cash Application
• AR Monthly closing and Reporting

KEY RESULTS/ACCOUNTABILITIES

Operation

• Manage the relationship with key stakeholders at MCO/country level and provide front line services
• Adapt global credit policy and guidelines to local business needs and practices
• Assess and review customer credit data and risk, drive alignment and harmonisation of risk assessment procedure
• Review AR ageing reports, perform collection and dunning in accordance with defined collection strategies, escalate and perform follow-up actions
• Approve credit data, blocked order release and bad debt reserves accruals
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility with the customer
• Prepare and drive local Credit Committee and contribute to other Ci2C governance bodies as well as meetings with various stakeholders (Trade committee, Accounts committee, business reviews etc.)
• Ensure compliance of processes, transactions and reports with existing policies and guidelines, Ci2C Core model and Internal control manuals
• Ensure meeting operational KPI targets
• Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Ci2C Credit & Revenue Management activities

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required

KEY WORKING RELATIONSHIPS

• CHC CI2C Head of Region
• Local SBS CI2C team
• Local Customer service team
• CHC FBP
• CHC A2R
• Local CHC Trade & Revenue team
• CHC GBS Captive Center team

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Expertise in customer credit management, collections & receivables management processes
• Good business acumen
• Strong deductive and analytical skills
• Ability to get into transactional details but also understand the broader business context and root cause
• Flexible and adaptable to changing business environments and requirements

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent

Background

• Graduate degree in accounting or finance
• 5 years’ experience in credit management, collections & receivables management preferably in an international multicultural environment
• Experience in remote cross-country communication
• Fluent in English

Cultural traits / P2W Behavior

• Push to go beyond the level we have operated until now:
  constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment
• Put the interest of the organization ahead of own of those of his her team:
  consider both short and long term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level
• Act in the interest of our patients and customers:
  actively engage with customers to know their current and future needs; brings an external perspective into decisions
• Take action and don’t wait to be told what to do:
  take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement and others’ advice to make bold and impactful decisions which move us forward
• Role model our 4 values: teamwork, integrity, respect, courage

Key Dimensions

• The Ci2C Credit and Revenue Partner reports to CI2C Head of Region and works closely with SBS, Customer Service, Business Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C teams in the Captive Center