Job title: Customer Engagement Manager (Brand Manager) Rare Disease

• Location: Prague
• Hybrid: 60% office based, 40% remote
• Job type:12 month fixed-term contract (maternity cover). Full-Time

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Manager within our Rare Disease team you’ll design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel.

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue Progress to make a real impact on millions of patients around the world

Main responsibilities:

Multichannel Engagement Strategy:

• Prepare and execute local strategic and operational plans with Marketing, Medical, and Customer Experience teams.
• Develop channel requirements for Go-to-Market Capabilities and ensure effective multi-channel
• usage.
• Align customer/brand value propositions with brand/GBU Glocal strategy.

Project Management:

• Contribute to the Customer Experience network, ensuring programs and tools are harmonized.
• Implement best practice content strategy with marketing.
• Set up and monitor KPIs with Go-to-Market Capabilities.

Data-Driven Decision Making:

• Analyze and share data monthly and quarterly to inform decisions.
• Conduct ROI analysis on customer engagement strategies with Go-to-Market Capabilities.

Education & Training:

• Optimize processes and systems for a positive customer experience.
• Train employees to meet customer expectations.

Communication & Collaboration:

• Implement content roadmap with regional content lead.
• Collaborate with local service colleagues and Customer Experience partner to enhance Customer Experience.

Agile Ways of Working:

• Communicate policy, procedure, and service changes.
• Foster continuous improvement and adaptability to digital tools.

About you

• Education: University degree (medical field would be an advantage), preferably an additional education in Business Management, Marketing, Natural Sciences or related field.
• Experience and specific knowledge:
• 2+ years of experience in pharmaceutical marketing. Rare disease experience will be considered an asset.
• degree preferably in Business Marketing/Digital marketing/ Science or related field.
• Soft and technical skills:
• Excellent communication skills, ability to engage people,
• Creativity and focus on finding solutions to achieve results.
• Persuasion, ability to work cross-functionally.
• Marketing knowledge, strategic analysis and planning, project management
• IT knowledge and skills (Outlook, Word, Excel, PowerPoint),
• AI tools knowledge (ChatGPT, Copilot) 
• Languages:
• Fluency in Czech and English, both written and spoken

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career. Whether through promotions, lateral moves, or international assignments, your professional journey is in your hands.
• Enjoy a thoughtfully crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family with our wide range of health and wellbeing benefits: high-quality healthcare coverage; Wellness programs; 14 weeks of gender-neutral parental leave; Employee Assistance Program offering free, confidential counseling and others
• At Sanofi, we're not just offering a job – we're inviting you to be part of a mission to improve lives through the power of science. Join us in making a difference!

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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